Warranty & Repairs

CLICK HERE TO REQUEST REPAIR 

Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty. Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge. NO QUESTIONS ASKED! 

This warranty is in addition to other rights you may have in relation to the piece.

Simply follow the instructions for the option below that best describes how you purchased or received your piece.

After 5 Years (or if no proof of purchase can be provided), we can still help ensure you piece is loved for years to come - we will offer repairs for the lifetime of your piece for a small fee.  You can still set this up using our online returns process and you'll be charged the appropriate fee when you create your returns labels. 

• I purchased my jewellery at MonicaVinader.com
• I purchased my jewellery at a Monica Vinader boutique or a department store
• I received my jewellery as a gift
• I can't find my proof of purchase - can you help?

I purchased my jewellery at MonicaVinader.com

Use your email address and online order number (which is at the top of your order confirmation email and starts WEB, ENG, etc) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us. If you can’t find your order number you can also login to your account to see a list of all your orders.

I purchased my jewellery at a Monica Vinader boutique or a department store

If you have a Warranty Confirmation email you can use your email address and order number (which is at the top of your Warranty Confirmation email and starts STO) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.

If you have an original Monica Vinader store printed receipt, department store or partner receipt or any other form of proof of purchase (such as a bank statement) please contact our team using the chat widget on the right hand side of this page. We may be able to help locate your receipt  or provide further assistance on how to proceed if not.

I received my jewellery as a gift

If you have proof of purchase that includes an order number you can use our Online Portal.  Alternatively if you did not receive a gift receipt please contact the purchaser for a copy of the proof of purchase. If you can’t get this from the original purchaser don’t worry, please contact our team using the widget on the right hand side of this page. We may be able to help locate your receipt  or provide further assistance on how to proceed it not. 

I can't find my proof of purchase - can you help?

We accept many types of proof of purchase but if you can't find yours don't worry, you can still take advantage of our Lifetime Repair Service, for a repair fee. This will also trigger a new 5-Year Warranty on your piece. As a first step we would recommend contacting our team using the widget on the right hand side of this page. We may be able to help locate your receipt or provide further assistance on how to proceed if not.

*The 5 Year Warranty and Lifetime repair service are not applicable for any items purchased during one of our Sample Sale events.

Unfortunately, our 5-Year Warranty does not cover the loss or theft of any pieces. 

• We would advise you to contact your home, contents or travel insurance company to make a claim with them directly.
• We are happy to provide any proof of purchase information that you may need

To request this information please contact our Customer Care Team using the chat widget on the right hand side of this webpage, or login to your online account to view your order history.

We understand how upsetting it can be to lose an earring and be left with just half of a pair. 

To see if we can help please contact our Customer Care team by clicking the chat widget on the right hand side of this webpage. 

If you have an Order Confirmation or Warranty Confirmation email you can use your email address and order number (which is at the top of your email and starts STO, WEB, ENG, etc) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.

Alternatively if you would prefer to visit us in store, our team will be happy to assist you with your repair. You can find your nearest store using our store locator.

*Please note that our boutique may have to send this piece to our studios to be assessed for repair. 

We are more than happy to resize a ring if it is not quite right for you. Within five years of purchase, resizing is free of charge with a valid proof of purchase. After five years, we are still able to resize your ring for a small charge.

To get started visit our 'What Is The 5 Year Warranty And How Do I Make A Claim On It?' page and simply follow the instructions for the option that best describes how you purchased or received your piece. Once within the repair process you will be able to select a ring resize option.

Please note, not all of our styles can be resized - to check if your piece can be adjusted please reach out to our Customer Care team using the chat widget on the right hand size of this webpage.