Deliveries & Returns

Last Order Dates for Christmas

For Delivery to the UK (including Channel Islands and Isle of Man):

For Delivery to the US:
(Tax and Import Duty Included)

For Delivery to Europe:

For Delivery to the Rest of the World:

General Delivery Information:

• Delivery times are for in stock products only, including engraved products.
• All deliveries are tracked and some must be signed for.
• Please be aware that UK public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process.
• Please note we are unable to deliver on Bank Holidays.
• Our Signature Gift Packaging can be added at checkout.
• All of our deliveries are carbon neutral. Find out more.

Do you offer Click and Collect?

We do offer click and collect to all UK Monica Vinader Boutiques free of charge!

You can select click and collect in the checkout page when completing your order online, and choose your nearest store. 

How will I know my order has arrived?

You will receive a confirmation email once your order has arrived at our Boutique. For Boutique information and opening hours, please use this link for full details. 

What do I need to bring with me to collect my order?

You just need a copy of the confirmation email you will receive from us. If you are not able to collect the order yourself do not worry, you can send someone on your behalf as long as they have a copy of the confirmation email. 

How long will you keep the order for?

We will keep your order for 7 working days, the date will be included on you ready to collect email. If you do not collect your order in 7 working days the order will be sent back to our Acton Studios and a refund will be issued. Please note engraved items will not be refunded.

You can track your order by logging into My Account or referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to when it is signed for at its final destination.

Selected single item orders, for delivery within the UK, will be sent with Royal Mail and will be posted directly through your letterbox. All other orders for delivery within the UK will be sent by courier and will require a signature on delivery.

All orders for delivery outside of the UK will be sent by courier and will require a signature on delivery.

If nobody is available to sign for your parcel at the specified address our delivery company will leave a card and telephone number for you to make alternative arrangements. To ensure the safe and undamaged delivery of your order our delivery company will not be able to leave your order 'in a safe place'.

PO Box Addresses

We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.

Delivery At Weekends

Weekend delivery varies globally and we would recommend contacting the courier for further details. In the UK, our couriers do not deliver at weekends, unless the nominated day service is selected for Saturday or Sunday. 

Delivery On Public Holidays

Our couriers do not currently deliver on public holidays.

Next Day Delivery

Next Day delivery applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland.

We offer delivery to China. This service takes 3 - 7 working days and includes taxes and import duties. However, we do not cover any local sales taxes and the recipient of the parcel will be responsible for these.  More information on pricing can be found by checking our delivery table here.

Chinese customs have a limit of CNY 1,000 for personal shipments, the total value of multiple items should not exceed this, if they do you may need to provide customs with further documentation. However, If the shipment contains only one item, it still can be cleared as personal effects even if the value is over CNY 1,000.

Please contact your local FedEx on the telephone numbers below to receive further information:

Call Fedex from within China, toll free: 800-988-1888 (from a landline) or 400-886-1888 (from a mobile).

Depending on the clearance method and value of your order, you may need to provide FedEx with further information, such as a copy of your ID and a consignee's declaration letter. 

We hope that you will be delighted with your order. However, if within 100 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction.

All pieces must be returned in a new and unworn condition and in their original, undamaged packaging.

Complete the online refund process here.

Engraved pieces are non-returnable/ non-refundable.

Goods purchased online may be refunded to the original payment method at any Monica Vinader Boutique, if accompanied by their original dispatch paperwork and packaging. Unfortunately, we are unable to process an exchange for online returns in our boutiques at this time.

We offer complimentary returns from the UK and US - you can generate your returns label whilst processing your return in our  self serve portal

From elsewhere in the world we offer a subsidized returns label - the options and cost will be displayed whilst processing your return in our self serve portal. Alternatively, you are welcome to choose a return method that is convenient to you at your own cost.

We would always recommend retaining your proof of postage until we have confirmed receipt of your goods.

As engraved items have been personalised these cannot be returned or exchanged, unless the product is faulty. 

To return your gift all you need is the order or purchase reference number which can be found in one of the below places:

• Web Order Confirmation Email/WhatsApp
• Web Order Dispatch Email/WhatsApp
• Boutique E-Receipt
• Boutique Gift Receipt

Simply visit our Self Serve Returns Portal and click 'gift repairs and exchanges'. 

You'll be asked to enter the order number and your email address and then you'll be guided through the rest from there.

I Don't Have an Order Reference

Not to worry, use one of the contact options in the panel below to speak with our Customer Care team who can help out. 

If you can, please have the name of the person who purchased your lovely gift at the ready so they can help locate the transaction for you!

We always want our customers to love their new piece, but also the price they paid!

If you purchase a piece and the price is reduced within your returns period (100 days) we will send you a gift voucher for the difference*, no questions asked.

Click the webchat chat widget and type 'Price Match' to start your request!

*price difference is calculated based on current selling price on the date your request is received