Order Help

Can I Change Or Cancel My Order?

If your item is in stock we prepare your order immediately and you will only have a limited window to amend or cancel your order.

By signing in to My Account you can:

  • Cancel your order
  • Change your delivery address
  • Change your shipping method
  • Add, edit or remove an engraving or monogram
  • Update gift bag and gift card options

We will confirm if your request has been successful straight away. 


Can I Have My Order Gift Wrapped?

We can offer our beautiful signature gift packaging for £3.95 - please select this option at checkout. Your gift order will be packed in our signature box in a Monica Vinader gift bag, tied with ribbon.

If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded Monica Vinader stationary exactly as you have entered it on the website and we will include a gift receipt rather than an invoice. Alternatively, you can select to receive a blank gift card to write your own message.


Can I Order Gift Vouchers?

To purchase a gift card for use at Monica Vinader boutiques or online visit our vouchers page.

Gift cards are available to buy in the value of between £10 and £1000. They can be purchased in GBP, USD or EURO and are valid for 1 year from the date of purchase.

To redeem a gift card online, simply enter the gift card code in the VOUCHER / OFFER CODE box on your Shopping Bag page and click UPDATE.

To redeem a gift card in store, please present your gift voucher to our sales associates at our Covent Garden, South Molton Street, Canary Wharf, Westfield White City, Bicester Village, One New Change and Chelsea boutiques prior to payment.

Please note that e-cards will be processed and emailed during working hours (Monday - Friday, 9am - 5.30pm GMT).

How Do I Use A Promotion Or Offer Code?

To redeem a Promotion or Offer Code, add the code to the VOUCHER / OFFER CODE
box on your Shopping Bag page and click UPDATE. 

The following conditions apply:

• Only one code can be used per transaction.
• Codes can only be applied to full price pieces (they are not available on sale pieces).
• Codes are non-transferrable and no cash alternative is available.
• Orders must be made prior to 23:59 GMT on the closing date, if specified.
• All offers are subject to stock availability.
• Offers are subject to change at any time.
• All other Monica Vinader Terms and Conditions apply.
• Offer codes cannot be used in conjunction with gift vouchers.

What Ring Size Do I Need?

Generally, our rings are stocked in size H through to T.

Within five years of purchase, you can get your ring resized free of charge, as long as you have proof of purchase.  Just create a repair request here

FREE RING SIZER

To receive a Ring Sizer free of charge in the post, please complete the Free Ring Sizer Form.

HOW TO MEASURE

You can measure your existing ring size yourself by printing the attached guide and following the instructions. Click to Print.

INTERNATIONAL SIZE GUIDE


Inside Diameter
INCHESMMUKUSEUROPE
0.5814.88H4.2546.5
0.5915.10I4.547
0.6015.49J548.5
0.6215.90K5.550
0.6416.31L651
0.6516.71M6.552
0.6717.12N6.7553.5
0.6917.53O755
0.7017.93P7.556
0.7218.34Q857
0.7318.75R8.558.5
0.7519.15S959.5
0.7719.56T9.561


What Do I Do If I Forget My Password?

If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.

How Do I Change My Personal Details & My Email Preferences?

You are able to edit your personal details such as your name, phone number, email address and password from within My Account.

You can sign up to hear from us about new product launches, competitions, sales and exclusive offers via the Monica Vinader Enewsletter. Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each enewsletter, or by the tick box in 'My Account'.

To help us send you more relevant news and offers, you can update your birthday and preferred Monica Vinader store on the same page within 'My Account'.

Your privacy is important to us and we never release your personal details to any outside company for mailing or marketing purposes. We treat all of your Personal Information as confidential and we fully comply with all applicable UK Data Protection and consumer legislation. We confirm that any Personal Information which you provide to us and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders, including dispatch, payment and returns
  • To prevent or detect fraud or abuses of our website
  • To enable third parties to carry out technical, logistical or other functions on our behalf
  • For statistical or survey purposes to personalise and improve this website and its services to you
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that if we are requested by the police or any other regulatory or government authority investigating illegal activities to provide your Personal Information and/ or user information, we are entitled to do so.


   Read our Privacy Policy here.>

What Payment Methods Can I Use?

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

METHODS OF PAYMENT

We accept the following cards for payment of purchases made online:

Payment methods

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please click here.

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

 

Alternative payment methods

We accept Paypal, China Union Pay and Alipay as a method of payment. If you select this option in the checkout, you will be redirected to your chosen payment methods payment page where you can either create an account or login to an existing account and arrange payment of your order. Once this is completed you will be redirected back to monicavinader.com

Monica Vinader online gift vouchers are also accepted as a method of payment. Find out how to redeem a Monica Vinader gift voucher here.

 


We also partner with Klarna and offer 'pay in three' as a method of payment.  This option is available to customers in the UK, US, Austria, Finland and Germany. A minimum spend of £100/$155/€130 is required to avail this service.

To view further information about Klarna, please click here.

 

CURRENCIES

We show prices and accept payment in the following currencies: British Pounds, US Dollars, Canadian Dollars, Australian Dollars, Euros, Hong Kong Dollars, Singapore Dollars and Chinese Yuan.

You are free to pay in the currency of your choice and you can change your payment currency in the website footer. If you change your currency, prices will be converted at the daily exchange rates published by the ECB (view rates).

SECURITY

We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us.

 

If you are experiencing difficulties with your payment or order please contact our Customer Care team on +44 (0)208 787 5777.

About Klarna

Part 1: How it works 

Shop now. Pay later with Klarna. 

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. 

Here’s how it works: 

Step 1 Add products to your cart and select “Klarna” when you check out 

Step 2 Enter a few personal details and you’ll know instantly if you’re approved 

Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app. 

Part 2: Payments information 

Pay in 3 interest-free instalments 

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score. 

No interest. No fees. No impact to your credit score. 

- A new way to pay that's an alternative to a credit card. 

- 3 instalments gives you flexibility to shop without interest or hidden fees. 

- Not making your payment on time could affect your ability to use Klarna in the future. 

- Debt collection agencies are used as a last resort. 

You must be 18+ and a UK resident to be eligible for this credit offer. 

Part 3: About Klarna 

Pay online or in the app 

Review your latest purchases and make payments in the Klarna app or online.

 ● Download the Klarna app: https://www.klarna.com/app 

● Log in online: https://app.klarna.com/login

● Chat with customer service: https://www.klarna.com/uk/customer-service/ 

Safe and secure 

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases. 

Frequently asked questions 

Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna. 

About Klarna 

At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.

● More than 90 million shoppers are using Klarna. 

● 200,000 retailers are working with us worldwide. 

● We’re one Europe’s largest banks and we’ve been powering online checkouts for over 15 years. 

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. 

Monica Vinader Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.

Klarna FAQ

Klarna Frequently Asked Questions

Who is Klarna? 

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments. 

How does Pay later in 3 interest-free instalments work? 

Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Monica Vinader Ltd and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app. 

Am I eligible for Pay later in 3 interest-free instalments? 

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating. 

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments? 

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders. 

What do I need to provide when I make a purchase? 

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information. 

Will a credit search take place? 

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Monica Vinader Ltd run credit searches against you that could impact your credit rating. 

Why have I not been offered Pay later in 3 interest-free instalments? 

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability. 

What are my payment options with Klarna? 

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app. 

What happens if I cancel or return my order? 

As soon as Monica Vinader Ltd have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately. 

What happens if I don’t pay for my order? 

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Monica Vinader Ltd from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort. 

I have been asked to go to the Klarna site. Is this correct? 

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk. 

Is my payment information safe? 

Payment information is processed securely by Klarna. No card details are transferred to or held by Monica Vinader Ltd. All transactions take place via connections secured with the latest industry standard security protocols. 

Can I pay before the due date? 

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early. 

Have you received my payment? 

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk

What happens to my statement, when I've returned the goods? 

Once Monica Vinader Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. I've received a statement, but I've not yet received my goods. In the event that your goods have not been received please call Monica Vinader Ltd to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. I have cancelled my order.

 How long will it take until I receive my refund? 

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days. 

I have asked for a refund. How will I be refunded? 

Refunds shall be issued back to the debit or credit card which was originally entered at checkout. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information. 

I still have questions regarding payment, how can I get in touch? 

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

MV Insiders

1. How does Insiders work? 

  1. You’re invited to participate in challenges/tasks including content creation. 

2. How do the tasks/challenges work? 

  1. Tasks/challenges can vary from content creation to commenting on an MV Instagram post. It is completely up to you as to how much you wish to take part in our tasks and post content in order to level up and earn rewards.

3. I've received my reward code but the currency I'm ordering in is different from that of the code itself. Is there a way to get around this?

  1. If you’re having trouble redeeming your reward code because you are shopping from a country outside the UK or US, please follow the steps in the attachment below to redeem your code and get your rewards!


4. How will my content be used? 

  1. We use Insider content on our Instagram page to highlight our top posts as well as a weekly email round up to show members some love! 

5. How do I see my points balance?

  1. In your MV Insider homepage, your points total is displayed next to your username at the top of the page.

6. How do I earn commission in the program?

  1. You can earn commission on any sales made from a unique link to post on your IG Stories or IG Bio! 

MV Family

How does loyalty work?

When shopping on our site be sure to checkout with the email you use for your MV Family account. Once you have made your purchase you will get a notification of your new points on your MV Family page. 

I've received my reward code but the currency I'm ordering in is different from that of the code itself. Is there a way to get around this?

If you’re having trouble redeeming your reward code because you are shopping from a country outside the UK or US, please follow the steps in the attachment below to redeem your code and get your rewards! 

Can I earn points on my in-store purchases?

Currently, our program only rewards points for online purchases.

How do I refer a friend?

Give your friends 15% off their first online order and receive a £10 voucher! You will also get 400 points on MV Family when you have referred your first friend. You will automatically be notified and receive your points when your code has been successfully redeemed. 

You will get a code to share with your friends. You can post your code on your social media accounts or send to friends directly. Points are voided if the voucher code is posted on coupon sites, so keep it among friends.

After your code is used for the first time, you will get a £10 voucher code. If you send it to a group of friends or on social media, you will continue to get points up to a maximum redemption limit of 10. You will receive a new code every month!

How do I see my points balance?
In your MV Family sign in page, your points total is displayed next to your username at the top of the page.