Placing an order

How Do I Place An Order?

Once you wish to purchase a piece, select the relevant colour and size (if applicable) and then click ADD TO BAG. Your item will be added to your Shopping Bag and a small box will appear in the top right hand corner of the site to confirm your selection.

You can view your Shopping Bag at any time by clicking on SHOPPING BAG on the top right hand corner of the site.

Once you are ready to place your order, simply visit SHOPPING BAG and click PAY SECURELY NOW to continue.

Out of Stock Pieces

If a piece on our website is out of stock, you will see the message 'Out of Stock' on the product page as well as an expected availability timeframe.

You may still order the piece by clicking the ADD TO BAG button. Once at the CHECKOUT stage, you can select 'Send my items together' to have all pieces grouped into one delivery, or, 'Split my Order' at no extra cost to receive in stock pieces immediately and out of stock pieces in a later delivery.

You will receive a dispatch notification email when each order is on its way to you.

Please note, pieces in the basket are not reserved (ordering is on a first come, first served basis).

How Do I Shop Without An Account?

You do not need to create an account to place an order with us. Once you have placed pieces in your shopping bag, you can checkout as a guest. This means that we will only collect the minimum amount of details from you to process your order. By checking out as a guest your details will not be stored for future orders and you will not be able to track your order online.

Can I Have My Order Gift Wrapped?

All of our orders come beautifully packed in our signature boxes, free of charge. 

Complimentary gift packaging is available on all orders - please select this option at checkout. Your gift order will be packed in our signature box in a Monica Vinader gift bag, tied with ribbon.
If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded Monica Vinader stationary exactly as you have entered it on the website and we will include a gift receipt rather than an invoice. Alternatively, you can select to receive a blank gift card to write your own message.


Will I Receive An Order Confirmation?

Once your order has been placed and payment accepted, a confirmation message will appear on screen showing your order reference number.

An order confirmation e-mail with details of your order (including your reference number) and payment acceptance will also be sent to the e-mail address provided. This e-mail is only an acknowledgement of receipt of your order. Your contract to purchase these items is not complete until we send you an e-mail notifying you that the pieces have been dispatched. You will receive a second email when your order has been dispatched and this will include tracking information for your parcel.