My Account

How Do I Create An Account?

You can create an online account with Monica Vinader at any time by clicking on the Register link found in the top right corner of our website, or by clicking here

Once you have created an account you will have access to the following benefits:

  • View past orders
  • Check the status of orders
  • Track deliveries
  • Save your address and card details so you can shop even quicker next time
  • Update your email preferences
  • Save items to your wishlist, which you can then share with family and friends
  • Save your engraving designs and ideas for later, using 'My Designs'
  • Request your return directly from your account
What Details Can I See In My Order History?

Your Order History can be found in My Account. Here you can view your past orders and see the following information:

• Items purchased
• Order total
• Order number
• Order date
• Delivery address
• Order status

You can also track the status of your delivery from the moment it is dispatched from us to when it is signed for at its final destination.

Can I Save My Address Details?

You can add, edit and remove your address details by signing into 'My Account' and going to 'Address Book'.

To add an address click on ADD A NEW ADDRESS and fill in all of the required fields. Once you have done this click ADD ADDRESS to make sure the details are saved.

For each of the saved addresses in your address book you have the option to EDIT or REMOVE. If editing an address remember to SAVE CHANGES to update the address information.

What Do I Do If I Forget My Password?

If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.

How Do I Change My Personal Details & My Email Preferences?

You are able to edit your personal details such as your name, phone number, email address and password from within My Account.

You can sign up to hear from us about new product launches, competitions, sales and exclusive offers via the Monica Vinader Enewsletter. Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each enewsletter, or by the tick box in 'My Account'.

To help us send you more relevant news and offers, you can update your birthday and preferred Monica Vinader store on the same page within 'My Account'.

Your privacy is important to us and we never release your personal details to any outside company for mailing or marketing purposes. We treat all of your Personal Information as confidential and we fully comply with all applicable UK Data Protection and consumer legislation. We confirm that any Personal Information which you provide to us and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders, including dispatch, payment and returns
  • To prevent or detect fraud or abuses of our website
  • To enable third parties to carry out technical, logistical or other functions on our behalf
  • For statistical or survey purposes to personalise and improve this website and its services to you
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that if we are requested by the police or any other regulatory or government authority investigating illegal activities to provide your Personal Information and/ or user information, we are entitled to do so.

   Read our Privacy Policy here.>