I have a store receipt how do I get it repaired?

If you purchased your piece in a Monica Vinader boutique or department store concession and received a Warranty Confirmation email, you can use your email address and order number (which is at the top of your Warranty Confirmation email and starts STO) to use on our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.

If you have an original Monica Vinader store printed receipt or gift receipt, department store or partner receipt and are within the UK please 
complete this form and return your jewellery to us. If you are outside the UK please complete this form and return your jewellery to us.

Once we receive your jewellery our Customer Care Team will be in touch. Please ensure you retain a copy of your proof of postage for your records.