How Do I Exchange A Christmas Gift?

If you received a Monica Vinader piece as a gift for Christmas and it is not suitable you can, of course, return it for exchange up until 31st January 2020. Please send the piece to our Customer Care Team, ensuring it is in its original packaging with your gift receipt enclosed.


For exchanges, if the value of the new piece exceeds the original gift value, you will be required to pay the difference. Should the value of the new piece be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.


For refund requests, please note that we can only refund the credit or debit card originally used for the purchase.


Complete the online exchange process here. 


We can only accept exchanges for pieces with a valid proof of purchase or gift receipt. If you did not receive a gift receipt, please contact the purchaser for a copy of the proof of purchase.