Repair request

Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty. Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge. NO QUESTIONS ASKED!

Simply follow the instructions for the option below that best describes how you purchased or received your piece. If you're outside the warranty don't worry, you can take advantage of our Lifetime Repair Service, we will apply a repair charge that will trigger a new 5-Year Warranty on your piece.


I purchased my jewellery at MonicaVinader.com
Use your email address and online order number (which is at the top of your order confirmation email and starts WEB, ENG, etc) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us. If you can’t find your order number you can also login to your account to see a list of all your orders.


I purchased my jewellery at a Monica Vinader boutique or a department store
If you have a Warranty Confirmation email you can use your email address and order number (which is at the top of your Warranty Confirmation email and starts STO) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.

If you have an original Monica Vinader store printed receipt, department store or partner receipt or any other form of proof of purchase (such as a bank statement) please follow these instructions on how to return your jewellery. If you can’t find any proof of purchase don't worry we can still help.


I received my jewellery as a gift
If you have proof of purchase that includes an order number you can use our Online Portal. If you have a store or department store receipt please follow these instructions on how to return your jewellery. Alternatively if you did not receive a gift receipt please contact the purchaser for a copy of the proof of purchase. If you can’t get this from the original purchaser don’t worry, we can still help.

I cannot find my proof of purchase can you help?

We accept many types of proof of purchase but if you can't find yours don't worry, you can still take advantage of our Lifetime Repair Service, for a repair fee. This will also trigger a new 5-Year Warranty on your piece.

As a first step we would recommend contacting our team on customercare@monicavinader.com who may be able to help locate your receipt - or provide further assistance on how to proceed if not.

Continue Shopping

If your piece is outside our 5-Year Warranty don't worry, we can still service your piece with our Lifetime Repair Service, by applying a repair charge. This will also trigger a new 5-Year Warranty on your piece.

To get started visit our 'How does the Monica Vinader 5-Year Warranty work' page and simply follow the instructions for the option that best describes how you purchased or received your piece. Once we have received your piece our Customer Care Team will be in touch to confirm the repair charge with you.

Every piece of Monica Vinader Jewellery is covered by a five year warranty on receipt of a valid proof of purchase. This warranty applies to all of our products across the globe, regardless of where you purchased them from. Within five years, if your jewellery needs repair we will provide you with a full repair service free of charge.

To return your jewellery to us for assessment, please use our online returns process.

This warranty is in addition to other rights you may have in relation to the piece.

After 5 Years (or if no proof of purchase can be provided), we can still help ensure you piece is loved for years to come - we will offer repairs for the lifetime of your piece for a small fee.  You can still set this up using our online returns process.  and you'll be charged the appropriate fee when you create your returns labels. 

Unfortunately, our 5-Year Warranty does not cover the loss or theft of any pieces. We would advise you to contact your home, contents or travel insurance company to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact our Customer Care Team, or login to your online account to view your order history.

We understand how upsetting it can be to lose an earring and be left with just half of a pair. To see if we can help please contact our Customer Care Team with details of your earrings.

If you have an Order Confirmation or Warranty Confirmation email you can use your email address and order number (which is at the top of your email and starts STO, WEB, ENG, etc) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.

Alternatively if you would prefer to visit us in store, our team will be happy to assist you with your repair. You can find your nearest store using our store locator.

We are happy to resize a ring if it is not the right size for you. Within five years of purchase resizing is free of charge, with valid proof of purchase. After five years, we are still able to resize your ring for a charge.

To get started visit our 'How does my Monica Vinader 5-Year Warranty work?' page and simply follow the instructions for the option that best describes how you purchased or received your piece. Once within the repair process you will be able to select a ring resize option.