To keep your jewellery looking beautiful, learn what to avoid and how to care for your precious metals, diamonds and natural gemstones by reading through the care instructions below:

TABLE OF CONTENTS

• Caring For and Wearing Your Jewellery
• How to Store Your Jewellery
• Cleaning Precious Metals
• Cleaning Gemstones
• Cleaning Corded Bracelets
• How to Prevent Tarnishing
• Nickel
• Our 5-Year Warranty

Caring For and Wearing Your Jewellery

• To help protect the durability and high-quality of your jewellery, make sure to remove your jewellery when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.
• All of our gemstones are natural and therefore can be vulnerable to absorbing dirt and to chipping. Settings may also become loose over-time.
• Avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
• Keep your jewellery away from extreme temperatures, humidity or sunlight.
• Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.

How to Store Your Jewellery

• We highly recommend that you store your jewellery in the original Monica Vinader packaging provided or another suitably lined box or soft pouch and place a small packet of desiccant crystals in the packaging if you live in a humid climate.
• Ideally store your pieces of jewellery separately, so that they don't rub together or become tangled.

Cleaning Precious Metals

• To keep your jewellery looking radiant and to remove the build-up of dirt and premature tarnish we recommend using our own Monica Vinader polishing cloth (available on request). Rub the piece in one direction rather than circular motions.
• A Silver cleaner can be used to clean Sterling Silver pieces but not 18ct Rose or Yellow Gold Vermeil.
• Do not use tissue paper or paper towels to clean metal as they can cause scratching.
• You can use the same Monica Vinader polishing cloth (available on request) to look after your 14k Gold pieces. Gold is a much harder metal than Silver and therefore more durable. 

Cleaning Gemstones

• Since many natural gemstones can be quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times.
• Clean your gemstones with a clean, soft, damp cloth after wearing.
• Very porous stones such as Turquoise, Howlite and Emerald should be cleaned using an untreated, dry, soft cloth only.
• Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.

Cleaning Corded Bracelets

• The best way to clean the thread on your corded friendship bracelets is to occasionally wash them with a soft sponge and mild soap in lukewarm water.

How to Prevent Tarnishing

• All of our Sterling Silver products are protected with an anti-tarnish solution to help prevent tarnish but this may eventually wear with time.
• Silver tarnishes rapidly when exposed to certain substances in our everyday lives so we recommend caring for, wearing and storing your jewellery as mentioned above.

Nickel

Nickel is a trace metal which can be found in any precious metals such as silver or gold, it is also classified as an allergen.

• We do not add Nickel to Monica Vinader jewellery, however trace amounts can be found in some of the metals used in our pieces.
• We have a comprehensive programme to test for all trace metals which are potentially harmful. This is conducted by an independent laboratory to ensure they are below the legal standard, however, a very small number of people who are hypersensitive may suffer a reaction. Please inform our Customer Care team if this affects you.

Our 5-Year Warranty

Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty. 

• Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge with a valid proof of purchase. NO QUESTIONS ASKED! 
• After 5 years or if you cannot find your proof of purchase, you can take advantage of our Lifetime Repair Service. (The 5 Year Warranty and Lifetime repair service are not applicable for any items purchased during one of our Sample Sale events). 

To get started visit our 'What Is The 5 Year Warranty And How Do I Make A Claim On It?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.

All Monica Vinader jewellery is crafted from Sterling Silver. Fine Silver is generally too soft for producing luxury jewellery and so it is alloyed with other metals to ensure all of our pieces are both long lasting and just as beautiful.

Silver is a very stable element, however the metals it is alloyed with can react to their surroundings creating a tarnish. This occurs particularly when the piece is exposed to water, chemicals, high temperatures or humidity.

To keep your jewellery looking its best please follow our care instructions.

If your jewellery does become tarnished you can return your piece to us and we will repair this FOR FREE under our 5-Year Warranty. If you are outside of the warranty we are still able to offer you our Lifetime Repair Service for your jewellery, for a fee.

To get started visit our 'What Is The 5 Year Warranty And How Do I Make A Claim On It?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.

Generally, our rings are stocked in size I through to S, excluding sizes J and R. 

Within five years of purchase we can resize your ring free of charge, as long as you have proof of purchase.  Just create a repair request here. 

• Please note, not all of our ring styles can be resized - to check if your piece can be adjusted please reach out to our Customer Care team using our chat widget.

Free Ring Sizer

To receive a Ring Sizer free of charge in the post, please complete the Free Ring Sizer Form.

How to measure your ring size

You can measure your existing ring size yourself by printing the attached guide and following the instructions. Click to Print.

International Ring Sizing

We are delighted to be able to offer complimentary engraving on a wide variety of our pieces. Engraving options vary depending on the style of your preferred piece. You can choose from our range of fonts and motifs, or have your own doodles and handwriting engraved. 

TABLE OF CONTENTS

• Engraving Guidelines
• Doodle DOs & DON'Ts
• Medical Alert Symbols
• Where Can I Go To Engrave My Piece? 
• Engraving After Purchase

Engraving Guidelines

The following can be engraved:

• Characters in the following fonts: Simple, Block, Deco, Script and Arabic (if selecting Arabic an Arabic keyboard will show for you to type your message).Use these to engrave your name, initials, birthday or another message.

• Motifs, from the selection available on www.monicavinader.com  

• Doodles can be drawn online or uploaded as a JPG or PNG file (Please see our Doodle guidelines below)

The following cannot be engraved:

• Inappropriate language

• Offensive symbols

• Languages other than English and Arabic

• All fonts - only the fonts available on our website can be engraved (Simple, Block, Deco, Script, Arabic)

Doodle DOs & DON'Ts

• Do think about scale. If possible, draw your doodle to fit a piece of paper sized 14cm x 9cm

• Do create simple line drawings

• Don't include shading or fill

• Don't submit complicated drawing or images

Medical Alert Symbols

• Please note, if you are intending to engrave any medical  symbols or terms to be used as medical ID for emergency purposes, Monica Vinader Jewellery is not official Medical Alert Jewellery

Where Can I Go To Engrave My Piece? 

Engraving is available Online and in our Monica Vinader Boutiques.

Engraving After Purchase

If you would like to add an engraving on to your item after purchase, just make sure the piece is listed under the 'Engraved' category on our website. Please visit your local boutique or contact our Customer Care team using our chat widget to arrange adding an engraving.

TABLE OF CONTENTS

• What should I know before my appointment?
  • How do I book a piercing? 
  • Can I visit a store for a piercing without making an appointment? 
  • Can I share my appointment with someone? 
  • What ID do I need to bring with me?
  • Can you pierce me without ID?
  • What age restrictions apply? 
  • Can you pierce my child?
  • Do you offer a special appointment for children/first time piercings?
  • Can I be pierced if I am pregnant or breastfeeding?
  • Can I use a gift voucher on my piercing appointment?
  • Can I apply my Keyworker or Birthday discount code for earrings purchased during my appointment?
  • Are your piercing studios wheelchair accessible?
  • Which studio is best for privacy?
  • Can I get pierced with any Monica Vinader jewellery?
  • Can I take pre-purchased Monica Vinader earrings to my piercing appointment to be used for my piercing? 
  • How should I cancel my appointment if I am unable to attend?
• During your Appointment
  • How much does the appointment cost?
  • What is the cost of the earrings that will be used for my piercing? 
  • How many piercings can I get at one time?
  • Will my piercing be done with a needle or a gun?
• Aftercare
  • How soon can I change my piercing jewellery?
  • I have a problem with my piercing jewellery, what should I do?
  • I am worried my piercing isn't healing properly - what should I do?

What should I know before my appointment?

How do I book a piercing? 

Simply head over to our piercing booking page here.

Can I visit a store for a piercing without making an appointment? 

You can pop in on the off chance that we have a space although appointments are best made prior to your visit to avoid disappointment, and you can book just here. 

Can I share my appointment with someone? 

Each appointment is for one person only. If you’d like to get pierced with a friend, please book two appointments or Ear Party for Two.

What ID do I need to bring with me?

All appointments: All customers are required to bring a valid photo ID to the appointment as we may need to verify your age. We accept Passports, Driving Licenses (including provisional), PASS Accredited IDs, EU National ID cards. If you aren’t sure if your ID will be accepted, please contact us to confirm. Your photo IDs must be in date and we cannot accept photocopies or images.

If you are under 18, you must be accompanied by a parent or legal guardian. Both you and your parent/legal guardian must bring a valid photo ID. You must also bring proof of guardianship. 

You must be at least 10 years old. 

Can you pierce me without ID?

No - If you are unable to provide a valid photo ID, or proof of guardianship if under 18, we will be unable to proceed with your piercing. We’d be happy to rebook you for another time.

What age restrictions apply? 

UK Studios - Under 16? You must be at least 10 years old to get pierced. As well as bringing your own government photo ID, you must also be accompanied by your parent or legal guardian at all times during your appointment. Your parent or guardian must also bring their own valid photo ID. 

US Studios - Under 18? You must be at least 10 years old to get pierced. As well as bringing your own government photo ID, you must also be accompanied by your parent or legal guardian at all times during your appointment. Your parent or guardian must also bring their own valid photo ID. 

Proof of Guardianship:  Your parent or guardian must also bring their own valid photo ID.  If the last name or addresses on your photo IDs do not match, you must bring proof of legal guardianship to your appointment as well. For example a birth certificate or adoption papers. 

Under 15? We are only able to offer lobe piercings to customers who are between 10 and 14 years old. You must be 15 or older for helix, forward helix, tragus or conch piercings.

Can you pierce my child?

Yes! We pierce children from the age of 10 upwards. They must be accompanied by their parent or legal guardian for the duration of the appointment, and both the child and parent or guardian must bring ID. Please read our FAQs for more information on what to bring to your appointment. Please note we can pierce the following locations on your child's ear:

• Ages 10 to 14 - Lobe piercings only.
• Ages 15 and over - Lobe, helix, forward helix, tragus or conch can be pierced.

Do you offer a special appointment for children/first time piercings?

We know getting your first piercing is an important milestone, and we’re here to make it special. You can book a ‘First Piercing Appointment’ if your child is under 16 and is having their first piercing. During this 30 minute appointment, our expert piercers will ensure a memorable experience, taking time to ensure your child is comfortable and happy. 

Can I be pierced if I am pregnant or breastfeeding?

No - we are unable to pierce you if you are pregnant or breastfeeding

Can I use a gift voucher on my piercing appointment?

Monica Vinader gift vouchers are redeemable on the piercing service and piercing earrings at our standalone boutique.

Can I use a my Keyworker/birthday discount code? 

Although you'll be unable to redeem your discount code on the piercing service fee, you can take advantage of your discount code on full price piercing earrings and Jewellery purchased during your appointment at our standalone boutiques.  

Are your piercing studios wheelchair accessible? 

We are happy to advise that the following locations are wheelchair accessible - Chelsea, Marylebone High Street, Canary Wharf and Selfridges London which have step-free access.  Unfortunately, our Covent Garden and Mayfair piercing studio's are not wheelchair accessible. 

Which studio is best for privacy?

We have a discreet piercing studio in both our Mayfair and Covent Garden locations, which will offer a more private experience. 

If you have a preference for a female piercer, our Mayfair studio has an all female piercing team.  

Can I get pierced with any Monica Vinader jewellery?

Only our exclusive piercing jewellery range available in store can be used for piercing - our piercing experts will help you pick the perfect piece. Your can view the range here (subject to store availability at time of appointment).

Can I take pre-purchased Monica Vinader earrings to my piercing appointment to be used for my piercing? 

We are unable to pierce using earrings which have not been purchased at our boutiques during your visit. Our earrings are pre prepared to sterile condition prior to your piercing.

How do I cancel my appointment if I can't make it? 

You can cancel your appointment via the link on the confirmation email. Please note that cancellations within 12 hours of your appointment time may still be chargeable at £20. 

During your Appointment

How much does the appointment cost?

You’ll pay a £20/$25 service charge in addition to the cost of your individual earrings. The service charge is for up to 3 piercings per person per appointment.

Earrings are charged separately and in addition to the service charge. Each earring is charged individually.

What is the cost of the earrings that will be used for my piercing? 

Our Labret piercing earrings are sold singularly and are subject to availability during your visit. You can view our piercing Jewellery here.

How many piercings can I get at a time? 

The appointment is for up to 3 piercings per person per appointment

Will my piercing be done with a needle or a gun? 

Our expert piercers work with single-use, sterile needles for all our piercings. We do not use piercing guns as they cause unnecessary damage to your ear.

Aftercare

How soon can I change my piercing jewellery? 

• Lobe - Healing will take 6-12 weeks
• All other ear positions - Healing will take 6-12 months

Everyone is different, so if you’d like some advice or want help changing your jewellery, come in to see one of our piercers or book a follow up appointment here.

I have a problem with my piercing jewellery - what should I do?

Contact our Customer Care team using the links below or visit us in store and we’ll be happy to help.

I am worried my piercing isn't healing properly - what should I do?

Visit our Aftercare page for more information about how to care for your piercing. You can also book a follow up appointment with us here, and our expert piercers can offer you advice. 

TABLE OF CONTENTS

• Do I need to book an appointment?
• How do I cancel or reschedule my appointment?
• Can two people get a permanent jewellery piece in one appointment?
• Can I get two pieces of permanent jewellery in one appointment?
• Are there any age restrictions?
• How much does it cost?
• If I need a longer/shorter length of chain do I pay more/less?
• Can I add a clasp to my permanent jewellery?
• Can I add a charm to my permanent jewellery piece later?
• Does it hurt?
• Can I gift a welding experience?
• Can I purchase permanent jewellery online and bring it in store to be welded?
• How do I take care of my permanent jewellery?
• Can I refund or exchange my permanent jewellery?
• Is the permanent jewellery covered by your 5 Year Warranty and Lifetime Repair Service?
• My permanent jewellery came off, can you reweld it for me?
• How can I remove my permanent jewellery?
• Will the permanent jewellery cause problems at the airport?
• Can I have my permanent jewellery re-welded if I have to remove it for a medical scan or other medical reason?

Do I need to book an appointment?

We recommend booking an appointment to avoid disappointment but we will always fit you in if we can. Book your appointment online today, or visit us in store for more information. 

How do I cancel or reschedule my appointment?

You can use the link provided on your confirmation email to cancel your appointment. We are unable to reschedule appointments, so please cancel and rebook for your preferred time. 

Can two people get a permanent jewellery piece in one appointment?

Please book a ‘Welding Party for Two People’ appointment to ensure there is enough time for each person's bespoke fitting.

Can I get two pieces of permanent jewellery in one appointment?

Please book our 20 minute appointment option to ensure there is enough time to bespoke fit each piece. 

Are there any age restrictions?

If you are under 16, please bring a parent or guardian with you to your appointment

We do not offer permanent jewellery to anyone under 10 years of age for safety reasons. 

How much does it cost?

The price of your permanent jewellery piece will depend on the chain you select and if you chose to add any charms. Each chain and charm is priced individually. You can find our prices here. There is no additional service charge for permanent jewellery. 

If I need a longer/shorter length of chain do I pay more/less?

No - there is one set cost for each piece, based on the chain you choose and your wrist size. You can opt for a double wrapped bracelet for a permanently stacked look (this is one piece of chain wrapped around your wrist twice to create a stacked look). 

Can I add a clasp to my permanent jewellery?

Our permanent jewellery range is designed to achieve a seamless look. We do not currently offer the option to add a clasp. You can find similar pieces in our 14k Solid Gold Range which have clasps if you prefer this option. 

Can I add a charm to my permanent jewellery piece later?

Yes! Just book a regular welding appointment and we will add your selected charms. If you are looking for a particular charm, please call ahead to confirm availability. 

Does it hurt?

Not at all! A small leather pad is placed against the skin as an extra safety precaution, but even if the machine came into contact with the skin, it wouldn’t hurt

Can I gift a welding experience?

Yes . Our gift cards are the perfect way to gift a welding experience. You can purchase a gift card from our website or in store. These can be used to pay for your permanent jewellery experience. 

Can I purchase permanent jewellery online and bring it in store to be welded?

Due to the bespoke nature of this service, you will only be able to purchase your chain and charms in store. If you have your eye on a particular chain or charm, please call ahead to confirm availability    

How do I take care of my permanent jewellery?

For safety, if your permanent jewellery gets caught on something and pulled, it will snap (you wouldn’t want to hurt yourself!). Take care not to catch the permanent jewellery on anything.

If your permanent jewellery becomes tangled with something (such as other jewellery or a hair band), carefully separate it.  Applying strong tension to your permanent jewellery may cause it to snap. 

To keep your permanent jewellery looking its best, use our cleaning kit from time to time to give it some TLC. Gently use a polishing cloth to restore its shine.

If you are in contact with strong chemicals frequently, your weld point may weaken over time and your permanent jewellery may come off. Activities such as swimming and using a hot tub are particularly likely to cause this issue. Take a moment to ensure your permanent jewellery is secure before and after these sorts of activities. If you are concerned, visit us in store and we can re-weld your permanent jewellery for you. 

Can I refund or exchange my permanent jewellery?

Your permanent jewellery is bespoke and personally tailored to you. For this reason, permanent jewellery is not included in our usual returns and exchanges policy

Is the permanent jewellery covered by your 5 Year Warranty and Lifetime Repair Service?

Yes! Our permanent jewellery is covered by our 5 Year Warranty and Lifetime Repair Service. If you need further assistance, visit us in store or contact our Customer Care team. 

My permanent jewellery came off, can you reweld it for me?

Yes! If you still have your chain, we will re-weld this for you, free of charge, during your 5 Year Warranty period. Visit us in store for further assistance, or contact our Customer Care team.  

How can I remove my permanent jewellery?

You can remove your permanent jewellery by using a strong pair of scissors against the jump ring Alternatively, visit us in store and we can remove it for you. 

Will the permanent jewellery cause problems at the airport?

Our permanent jewellery is made from fine solid gold, so it should not cause you any problems going through airport security. Our team has been through airport security many times without any issues.  If you do need to remove your jewellery, use a strong pair of scissors on the jumpring. Keep hold of your chain, and you can visit us in store to have it rewelded. 

Can I have my permanent jewellery re-welded if I have to remove it for a medical scan or other medical reason?

As we use fine quality solid gold, in most scenarios you will not need to remove your permanent jewellery (for example for an MRI). If you are asked to remove your jewellery, use a strong pair of scissors on the jumpring. Keep hold of your chain, and you can visit us in store to have it rewelded

Cleaning

• To clean your beautiful new leather piece, just use a clean damp cloth to wipe the surface ensuring not to soak the leather
• Make sure to avoid using soap or solvents

Things to avoid

• Avoid any contact with abrasive surfaces
• Keep the piece away from direct sunlight and exposure to heat to maintain the colour
• Avoid contact with toiletries, cosmetics and sun creams and try to keep the leather dry

Storage

• When not in use, make sure to store your piece in the dust bag provided.

For more information on our leather quality take a look here

General Information

• Crafted by Artisans in Portugal
• Hand painted gold rim
• Food safety approved certification

Care Information

• Not suitable for use in the microwave
• Not suitable for use in the dishwasher
• Handwash with care
• Store in dust bag when not in use

All gemstones used in our jewellery have been purchased from legitimate sources, not involved in funding conflict, and are in compliance with United Nations Resolutions. We ensure that no conflict diamonds will be knowingly sold and that we will undertake reasonable measures to help prevent the sale of conflict diamonds in the UK.

In order to ensure our diamonds are conflict free we have signed agreements with all of our suppliers to ensure they will always purchase diamonds from reputable dealers who adhere to the Kimberley Process.

Every piece of our jewellery is tested and all products which at, or above the minimum legal threshold of 7.78g, are hallmarked by an independent third-party Assay Office which guarantees that the precious metal is of the fineness stated. So you don't have to take our word for it.