How Do I Exchange An Item?

We want to give you a hassle-free way to return anything. If for any reason you wish to exchange a piece purchased online, please follow the steps below:

If you are returning your piece from within the UK:

1. Complete our online exchange process here. You can either log in to access the order (go to step 2) or you can search using your order number and email address (go to step 4).

2. Sign into your account and select 'My Orders'

3. Find the order you wish to return and press the 'Exchange Or Refund' button.

4. Select 'Return Piece' next to the relevant piece of jewellery. After selection, confirm your request to receive a printable Return Form and postage label, returns are free for UK Customers. 

5. Print out the completed returns form and postage label. Securely package the product, including the returns form. Please use original packaging and remove the original labels. You only need to return the pieces that you wish to exchange.

6. Attach the postage label to the outside of the parcel and take your return to the Post Office. Obtain a proof of postage from the Post Office.

7. Please allow 4 working days from the postage date for us to receive your return and process your exchange.

Please note that engraved pieces cannot be returned or exchanged, unless the product is faulty.

Monica Vinader cannot accept responsibility for pieces returned to us without a completed Exchange/Returns Form or proof of purchase.

Unfortunately, we are unable to process an exchange for online returns in our boutiques at this time.

If you are returning your piece from outside of the UK:

1. Complete our online exchange process here. You can either log in to access the order (go to step 2) or you can search using your order number and email address (go to step 4).

2. Sign into your account and select 'My Orders'

3. Find the order you wish to return and press the 'Exchange Or Refund' button.

4. Select 'Return Piece' next to the relevant piece of jewellery. After selection, confirm your request to receive a printable Return Form and address label.

5. Print out the completed returns form and address label. Securely package the product, including the returns form. Please use original packaging and remove the original labels. You only need to return the pieces that you wish to exchange.

6. Attach the address label to the outside of the parcel and take your return to the Post Office. It is important to ensure that you state you are 'returning to seller' in the reason for export field on your postage label. We recommend using a tracked postal service and obtaining a proof of postage from the post office.

Please note that engraved pieces cannot be returned or exchanged, unless the product is faulty.

Monica Vinader cannot accept responsibility for pieces returned to us without a completed Exchange/Returns Form or proof of purchase. Unfortunately, we cannot cover the cost of international returns.



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