Select Your Territory to Find out More Information:

TABLE OF CONTENTS

• United Kingdom
• USA + Canada
• Europe
• Asia
• North America
• South America
• Oceania
• Africa
• General Delivery Information

United Kingdom

USA + Canada

(Tax and Import Duty Included)

Europe

Asia

North America

South America

Oceania

Africa

Please kindly note, as part of our commitment to providing the best customer experience possible, we currently only ship to the countries listed above. However, please be assured that we are actively exploring options to expand our shipping capabilities and hope to serve customers in more regions in the future.

General Delivery Information

• Delivery times are for in stock products only, including engraved products.
• Engraving an item will not delay it. The delivery date given at checkout includes time for our team to engrave the piece. 
• If you purchase an item that is on pre-order, you will be charged at the time of purchase and, as soon as the item is back in stock, we will get this on the way to you.  
• All deliveries are tracked and some must be signed for.
• Please be aware that UK public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process. Find out more. 
• Please note we are unable to deliver on Bank Holidays.
• Monica Vinader will cover all duties and taxes whilst your parcel is in transit. We will not be able to cover any local sales taxes, however. 
• Our Signature Gift Packaging can be added at checkout.
• All of our deliveries are carbon neutral. Find out more.

• Do you offer Click and Collect?
• Can I choose next day delivery for my Click and Collect order?
• How will I know my order has arrived?
• What do I need to bring with me to collect my order?
• Can I send someone else to pick my order up for me?
• How long will you keep the order for?
• Can I extend my collection date?

Do you offer Click and Collect?

• Yes! We do offer click and collect to all UK Monica Vinader Boutiques free of charge!
• You can select click and collect at the checkout point when completing your online order and choose your nearest store, excluding concessions.

Where can I find my nearest Monica Vinader boutique for Click and Collect?

• You can find your nearest location for Click and Collect here

Can I choose next day delivery for my Click and Collect order?

• Unfortunately not - only DPD pick up shop is sent on a next day delivery service 
• Click and Collect to a boutique will take 2-3 working days.

How will I know my order has arrived?

• We will send you a confirmation email as soon as your order has arrived at our Boutique. 
• For Boutique information and opening hours, please use this link for full details.

What do I need to bring with me to collect my order?

• All you will need to bring with you on day of collection is a copy of the confirmation email you will have received from us.

Can I send someone else to pick my order up for me?

• Yes! If you are not able to collect the order yourself then don't worry you can send someone on your behalf as long as they have a copy of your confirmation email. 

How long will you keep the order for?

• We will keep your order for 7 working days, the date will be included on your ready to collect email. 
• If you do not collect your order in 7 working days the order will be sent back to our Acton Studios and a refund will be issued. 
• Please note engraved items will not be refunded.

Can I extend my collection date?

• If you do wish to extend your collection date please do reach out to our Customer Care team using our chat widget. 
• Make sure to have your order number to hand and we may able to extend the collection date for you. 

• You can track your order by logging into 'My Account' or by clicking on the tracking details we send on your order dispatch email. 
• Tracking details are available from the moment your order is dispatched from us to when it is delivered to you. 

PO Box Addresses

Unfortunately, we are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.

Delivery At Weekends

Weekend delivery varies globally and we would recommend contacting the courier for further details. In the UK, our couriers do not deliver at weekends, unless the nominated day service is selected for Saturday or Sunday. 

Delivery On Public Holidays

Our couriers do not currently deliver on public holidays.

Delivery to Jersey and Guernsey

To shop VAT free from Jersey and Guernsey, please choose your delivery country from the flag icon at the bottom of each web page 

Next Day Delivery

Next Day delivery applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland.

We do indeed deliver to China. The service takes 3 - 7 working days and includes taxes and import duties. However, we do not cover any local sales taxes and the recipient of the parcel will be responsible for these.  More information on pricing can be found by checking our delivery table here.

• Chinese customs have a limit of CNY 1,000 for personal shipments. 
• The total value of multiple items should not exceed this: if they do you may need to provide customs with further documentation. 
• Please note that we are unable to split any shipments if they contain multiple items
• However, If the shipment contains only one item, it still can be cleared as personal effects even if the value is over CNY 1,000.
• Please contact your local FedEx on the telephone numbers below to receive further information:
• Call Fedex from within China, toll free: 800-988-1888 (from a landline) or 400-886-1888 (from a mobile).

Depending on the clearance method and value of your order, you may need to provide FedEx with further information, such as a copy of your ID and a consignee's declaration letter. 

CLICK HERE TO REQUEST RETURN 

• Our Returns Policy
• Engraved items
• How To Return My Item
• Processing your Exchange
• Processing your Refund
• Returning in Store

Our Returns Policy

We hope that you will be delighted with your order. However, if you change your mind returning an item couldn't be easier. 

Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 100 days of purchase. This includes items purchased in the sale or with a promotion code. 

• All pieces must be returned in a new and unworn condition and in their original, undamaged packaging. 
• We do accept returns on earrings but we ask that you do not try these on before sending them back to us 
  • Each earring is thoroughly cleaned to the highest standard once received.
• If you are returning earrings for a refund/repair, you must send back both pieces so that we can process this in a timely manner.

Engraved items

• Engraved items are non-returnable/ non-refundable.

How To Return My Item

To set up a return request for purchases made online and in boutique, you can follow this link to our Online Self Serve Returns Portal

Processing your Exchange

Please make a note of the voucher code that is issued when you create your return on our self serve returns portal, as you will need this to complete your exchange order.

• Orders placed with this voucher will be on hold until your returned piece(s) arrives with us.
• Please ensure your return is sent within 14 days of receiving the email notification.
• After this time, your exchange order may be cancelled and the stock unreserved.

Processing your Refund

• We will process your refund within 5 days of receipt
• Once we have processed your items, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply). 
•  Your credit card company may take 4-7 working days to credit your account.
• Please note that we can only credit the original purchasers card and will not be able to issue a refund to any alternative account. 

Returning in Store

• Products purchased online can be returned at Monica Vinader Boutiques (excluding concessions and Nordstrom locations), in the UK, Hong Kong and USA, for refund only.
•  If you purchased in one of our concession partners, you will need to make your return to them directly (i.e Selfridges, Liberty, Nordstrom etc).

We offer complimentary returns from the UK and US - you can generate your returns label whilst processing your return in our self serve portal.

From elsewhere in the world we offer a subsidized returns label - the options and cost will be displayed whilst processing your return in our self serve portal. Alternatively, you are welcome to choose a return method that is convenient to you at your own cost.

We would always recommend retaining your proof of postage until we have confirmed receipt of your goods.

United Kingdom

USA + Canada

Europe

Asia

North America

South America

Oceania

Africa

To return your gift all you need is the order or purchase reference number which can be found in one of the below places:

• Web Order Confirmation Email/WhatsApp
• Web Order Dispatch Email/WhatsApp
• Boutique E-Receipt
• Boutique Gift Receipt

Simply visit our Self Serve Returns Portal and click 'gift repairs and exchanges'. 

You'll be asked to enter the order number and your email address and then you'll be guided through the rest from there.

I Don't Have an Order Reference

Not to worry! You can use our chat widget to speak with our Customer Care team who can help. 

If you can, please have the name of the person who purchased your lovely gift at the ready so our team can help locate the transaction for you!