If you received a Monica Vinader piece as a gift, and it is not suitable, you can of course return it for exchange within the 30 day returns period. Please send the piece to our Customer Care Team, ensuring it is in its original packaging with your gift receipt enclosed and returns form completed. If you did not receive a gift receipt, please contact the purchaser for a copy of the proof of purchase. We can only process a return with a valid proof of purchase or gift receipt.
For exchanges, if the value of the new piece exceeds the original gift value, you will be required to pay the difference. Should the value of the new piece be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.
For refund requests, please note that we can only refund the credit or debit card originally used for the purchase.