To keep your jewellery’s brilliance, learn what to avoid and how to care for your precious metals, diamonds and natural gemstones with the care instructions below:

Caring For and Wearing Your Jewellery

• To help protect the durability and high-quality of your jewellery, remove your jewellery when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.
• All of our gemstones are natural and therefore can be vulnerable to absorbing dirt and to chipping. Settings may also become loose over-time.
• Avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
• Keep your jewellery away from extreme temperatures, humidity or sunlight.
• Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.

How to Store Your Jewellery

• We highly recommend that you store your jewellery in the original Monica Vinader packaging provided or another suitably lined box or soft pouch and place a small packet of desiccant crystals in the packaging if you live in a humid climate.
• Ideally store your pieces of jewellery separately, so that they don't rub together or become tangled.

Cleaning Precious Metals

• To keep your jewellery looking radiant and to remove the build-up of dirt and premature tarnish we recommend using our own Monica Vinader polishing cloth (available on request). Rub the piece in one direction rather than circular motions.
• A Silver cleaner can be used to clean Sterling Silver pieces but not 18ct Rose or Yellow Gold Vermeil.
• Do not use tissue paper or paper towels to clean metal as they can cause scratching.

Cleaning Gemstones

• Since many natural gemstones can be quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times.
• Clean your gemstones with a clean, soft, damp cloth after wearing.
• Very porous stones such as Turquoise, Howlite and Emerald should be cleaned using an untreated, dry, soft cloth only.
• Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.

Cleaning Cord Bracelets

• The best way to clean the thread on your corded friendship bracelets is to occasionally wash them with a soft sponge and mild soap in lukewarm water.

How to Prevent Tarnishing

• All our Sterling Silver product is protected with an anti-tarnish solution to help prevent tarnish but this may eventually wear with time.
• Silver tarnishes rapidly when exposed to certain substances in our everyday lives so we recommend caring for, wearing and storing your jewellery as mentioned above.

Nickel
Nickel is a trace metal which can be found in any precious metals such as silver or gold, it is also classified as an allergen.

We do not add Nickel to Monica Vinader jewellery, however trace amounts can be found in some of the metals used in our pieces.

We have a comprehensive programme to test for all trace metals which are potentially harmful. This is conducted by an independent laboratory to ensure they are below the legal standard, however, a very small number of people who are hypersensitive may suffer a reaction. Please inform our Customer Care team if this affects you.

Our 5-Year Warranty

Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty. Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge. NO QUESTIONS ASKED! After 5 years, you can take advantage of our Lifetime Repair Service. 

To get started visit our 'How does my 5-Year Warranty work?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.

We are delighted to be able to offer complimentary engraving on a wide variety of our pieces. Engraving options vary depending on the style of your preferred piece. You can choose from our range of fonts and motifs, or have your own doodles and handwriting engraved. 

Engraving Guidelines

The following can be engraved:
• Characters in the following fonts: Simple, Block, Deco, Script and Arabic (if selecting Arabic an Arabic keyboard will show for you to type your message).Use these to engrave your name, initials, birthday, messages.
• Motifs, from the selection available on www.monicavinader.com
• Doodles can be drawn online or uploaded as a JPG or PNG file (Please see our Doodle guidelines below)

The following cannot be engraved:
• Inappropriate language
• Offensive symbols
• Languages other than English and Arabic
• All fonts - only the fonts available on our website can be engraved (Simple, Block, Deco, Script, Arabic)

Doodle DOs & DON'Ts:

• Do think about scale. If possible, draw your doodle to fit a piece of paper sized 14cm x 9cm
• Do create simple line drawings
• Don't include shading or fill
• Don't submit complicated drawing or images
Please click here for engraving inspiration.

• Please note, if you are intending to engrave any medical  symbols or terms to be used as medical ID for emergency purposes, Monica Vinader Jewellery is not official Medical Alert Jewellery

Engraving is available Online and in a Monica Vinader Boutique.

As long as the piece is listed under the 'Engraved' category on our website, then pre-purchased Monica Vinader pieces can be engraved. Please visit your local store or contact Customer Care to arrange for an engraving.

All Monica Vinader jewellery is crafted from Sterling Silver. Fine Silver is generally too soft for producing luxury jewellery and so it is alloyed with other metals to ensure all of our pieces are both long lasting and just as beautiful.

Silver is a very stable element, however the metals it is alloyed with can react to their surroundings creating a tarnish. This occurs particularly when the piece is exposed to water, chemicals, high temperatures or humidity.

To keep your jewellery looking its best please follow our care instructions.

If your jewellery does become tarnished you can return your piece to us and we will repair this FOR FREE under our 5-Year Warranty. If you are outside of the warranty we are still able to offer you our Lifetime Repair Service for your jewellery, for a fee.

To get started visit our 'How does the Monica Vinader 5-Year Warranty work?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.

Care

Trim the wick to 1cm before lighting - by shortening the wick you allow it to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.

Re-align the wick - After blowing out your candle, re-center and straighten the wick.

Safety

• Never leave a burning candle unattended

• Keep out of reach of children and pets

• Always leave at least 10cm between candles

• Do not burn near anything that can catch fire

• Trim wick to 1cm before lighting

• Always extinguish the candle

• Do not relight when the wax is less than 1cm

Discover candles now.

Cleaning

• Use a clean damp cloth to wipe, ensuring not to soak the leather

• Avoid soap or solvents

Things to avoid

• Avoid contact with abrasive surfaces

• Keep away from direct sunlight and exposure to heat to maintain colour

• Avoid contact with toiletries, cosmetics and suncreams and try to keep leather dry

Storage

• When not in use, store in dust bag supplied.

For more information on our leather quality take a look here

All gemstones used in our jewellery have been purchased from legitimate sources, not involved in funding conflict, and are in compliance with United Nations Resolutions. We ensure that no conflict diamonds will be knowingly sold and that we will undertake reasonable measures to help prevent the sale of conflict diamonds in the UK.

In order to ensure our diamonds are conflict free we have signed agreements with all of our suppliers to ensure they will always purchase diamonds from reputable dealers who adhere to the Kimberley Process.

Every piece of our jewellery is tested and all products which at, or above the minimum legal threshold of 7.78g, are hallmarked by an independent third-party Assay Office which guarantees that the precious metal is of the fineness stated. So you don't have to take our word for it.

What ID do I need to bring with me?

All appointments: You must bring a valid photo ID with you to your appointment as we may need to verify your age. 

What ID do you accept?

We accept Passports, Driving Licenses (including provisional), PASS Accredited IDs, EU National ID cards. If you aren’t sure if your ID will be accepted, please contact us to confirm. Your photo IDs must be in date and we cannot accept photocopies or images. 

What age restrictions apply? 

Under 18? You must be at least 12 years old to get pierced.  As well as bringing your own photo ID, you must also be accompanied by your parent or legal guardian at all times during your appointment. Your parent or legal guardian must also bring their own valid photo ID.

Proof of Guardianship If the last name or addresses on your photo IDs do not match, you must bring proof of legal guardianship to your appointment as well. For example a birth certificate or adoption papers.

Can you pierce me without ID?

If you are unable to provide a valid photo ID, or proof of guardianship if under 18, we will be unable to proceed with your piercing. We’d be happy to rebook you for another time.
Can I be pierced if I am pregnant or breastfeeding?

We are unable to pierce you if you are pregnant or breastfeeding

How much does it cost?

You’ll pay a £20/$25 service charge in addition to the cost of your individual earrings. The service charge is for up to 3 piercings per person per appointment.

Earrings are charged separately and in addition to the service charge. Each earring is charged individually. Prices per piece start from £35.
Can I get pierced with any Monica Vinader Jewellery?

Only our exclusive piercing jewellery range available in store can be used for piercing - our piercing experts will help you pick the perfect piece.

Can I share my appointment with someone?

Each appointment is for one person only. If you’d like to get pierced with a friend, please book two appointments or Ear Party for Two.

How soon can I change my piercing jewellery?

Your lobe piercing will normally take between 6 and 12 weeks to heal, and all other ear positions will take between 6 and 12 months. Everyone is different, so if you’d like some advice or want help changing your jewellery, come in to see one of our piercers or book a follow up appointment. 

I have a problem with my piercing jewellery - what should I do?

Contact our Customer Care team using the links below or visit us in store and we’ll be happy to help

I am worried my piercing isn’t healing properly - what should I do?

Visit our Aftercare page for more information about how to care for your piercing. You can also book a follow up appointment with us, and our expert piercers can offer you advice. 

Are your piercing studios wheelchair accessible?

Unfortunately, our Covent Garden and Mayfair piercing studio's are not wheelchair accessible. We are happy to welcome you at our other piercing locations - Chelsea, Marylebone High Street, Canary Wharf and Selfridges London which have step-free access.  

General Information

• Crafted by Artisans in Portugal
• Hand painted gold rim
• Food safety approved certification

Care Information

• Not suitable for use in the microwave
• Not suitable for use in the dishwasher
• Handwash with care
• Store in dust bag when not in use