Back to FAQs
  1. Customer Care
  2. Solution home

FAQs

Order Help

  • Can I Change Or Cancel My Order?
  • Can I Have My Order Gift Wrapped?
  • Can I Order Gift Vouchers?
  • How Do I Use A Promotion Or Offer Code?
  • What Ring Size Do I Need?
View all (12)

Products & Personalisation

  • Jewellery Care Guide
  • Complimentary Engraving Service
  • Can I Engrave A Monica Vinader Piece After I Have Purchased It?
  • Why Is My Jewellery Tarnished?
  • Candles Care Guide
View all (10)

Deliveries & Returns

  • Delivery - What Options Are There?
  • Delivery - Do you offer Click and Collect?
  • Delivery - How Do I Track My Order?
  • Delivery - Does My Order Need To Be Signed For?
  • Delivery - Are There Any Delivery Exceptions?
View all (12)

Warranty & Repairs

  • What Is Your Warranty + Lifetime Repairs Service?
  • How ​​Do I Make A Claim On My Warranty?
  • What Can I Do If My Jewellery Is Outside of the 5-Year Warranty?
  • What Do I Do If My Jewellery Is Lost Or Stolen?
  • I Have Lost One Earring Can You Help?
View all (7)

Terms, Conditions & Privacy

  • Terms And Conditions
  • Frontline Keyworker Discount Terms and Conditions
  • Birthday Treat Terms and Conditions
  • Website Terms Of Use
  • Third Party Cookies
View all (19)

Customer Care FAQs

Contact Customer Care

WHATSAPP

Message us on WhatsApp

Available: Mon-Fri 9am - 9pm, Weekends 8.30am - 5pm

LIVE CHAT

Contact our team

Available: Mon-Fri 9am - 9pm, Weekends 8.30am - 5pm

PHONE

Speak to one of our team

+44 (0) 208 787 5777 +1 (0) 855 999 8538

Available: Mon-Fri 9am - 9pm, Weekends CLOSED

MESSENGER

Chat with us on Messenger

Available: Mon-Fri 9am - 9pm, Weekends 8.30am - 5pm