Placing an order

• How Do I Place An Order?
• How Do I Shop Without An Account?
• Can I Have My Order Gift Wrapped?
• Will I Receive An Order Confirmation?

Change or cancel an order

• Change or cancel an order

Out of stock products

• It Says Out Of Stock On The Website, Is This Definitely Out Of Stock?
• If An Item Comes Back Into Stock, Can You Hold It For Me And Let Me Know?
• Do You Have Any Other Sizes Apart From What Is Showing On The Website?

My Account

• How Do I Create An Account?
• What Details Can I See In My Order History?
• Can I Save My Address Details?
• What Do I Do If I Forget My Password?
• How Do I Change My Personal Details & My Email Preferences?

What Ring Size Do I Need?

• What Ring Size Do I Need?

How Do I Use The Wish List & My Design?

• How Do I Use The Wish List & My Design?

How Do I Write A Review?

• How Do I Write A Review?

What Delivery Options Are There?

• What Delivery Options Are There?

What Countries Can You Deliver To?

• What Countries Can You Deliver To?

What Address Details Do I Need To Include For Delivery?

• What Address Details Do I Need To Include For Delivery?

How Do I Track My Order?

• How Do I Track My Order?

Does My Order Need To Be Signed For?

• Does My Order Need To Be Signed For?

Are There Any Delivery Exceptions?

• Are There Any Delivery Exceptions?

What Do I Do If An Item Is Missing Or Damaged?

• What Do I Do If An Item Is Missing Or Damaged?

Can My Order Be Delivered To China?

• Can My Order Be Delivered To China?

Can My Order Be Delivered To Russia?

• Can My Order Be Delivered To Russia?

Do you offer Click and Collect in Monica Vinader boutiques?

• Do you offer Click and Collect in Monica Vinader boutiques?

Can I Exchange Or Return My Item?

• Can I Exchange Or Return My Item?

How Do I Return An Item From Within The UK?

• How Do I Return An Item From Within The UK?

How Long Will It Take To Process My Return/ Refund/ Exchange?

• How Long Will It Take To Process My Return/ Refund/ Exchange?

How Do I Return An Item From Within The US?

• How Do I Return An Item From Within The US?

How Do I Return An Item From Outside Of The UK and US?

• How Do I Return An Item From Outside Of The UK and US?

How Do I Exchange A Gift?

• How Do I Exchange A Gift?

What Is The Returns & Refund Policy?

• What Is The Returns & Refund Policy?

How Do I Exchange An Item?

• How Do I Exchange An Item?

How Do I Exchange A Gift Without A Receipt?

• How Do I Exchange A Gift Without A Receipt?

How Do I Exchange A Gift With A Receipt?

• How Do I Exchange A Gift With A Receipt?

How Do I Return Or Exchange Items Purchased In Store?

• How Do I Return Or Exchange Items Purchased In Store?

I'm Trying To Arrange My Return, Why Is There No Option To Return My Item?

• I'm Trying To Arrange My Return, Why Is There No Option To Return My Item?

What Payment Methods Can I Use?

• What Payment Methods Can I Use?

How Do I Use A Promotion Or Offer Code?

• How Do I Use A Promotion Or Offer Code?

Can I Order Gift Vouchers?

• Can I Order Gift Vouchers?

Why Are You Charging Tax For The US State I Want To Deliver To?

• Why Are You Charging Tax For The US State I Want To Deliver To?

How Do I Personalise My Jewellery?

• How Do I Personalise My Jewellery?

Is Engraving Available On The Monica Vinader Website?

• Is Engraving Available On The Monica Vinader Website?

How Will I Know If A Piece On The Monica Vinader Website Can Be Engraved?

• How Will I Know If A Piece On The Monica Vinader Website Can Be Engraved?

Is Engraving Available In Monica Vinader Boutiques And Concessions?

• Is Engraving Available In Monica Vinader Boutiques And Concessions?

How Do I Get A Piece Engraved?

• How Do I Get A Piece Engraved?

Can I Engrave Any Piece Of Jewellery?

• Can I Engrave Any Piece Of Jewellery?

Can I Have Jewellery From a Brand Other Than Monica Vinader Engraved?

• Can I Have Jewellery From a Brand Other Than Monica Vinader Engraved?

How Long Does Engraving Take?

• How Long Does Engraving Take?

How Much Does Engraving Cost?

• How Much Does Engraving Cost?

Can I Return An Engraved Item?

• Can I Return My Engraved Item?

Can I Engrave A Monica Vinader Piece After I Have Purchased It?

• Can I Engrave A Monica Vinader Piece After I Have Purchased It?

What Can And Can't Be Engraved On My Jewellery?

• What Can And Can't Be Engraved On My Jewellery?

Can I Engrave Extra Characters?

• Can I Engrave Extra Characters?

Can I Engrave My Bracelet On The Inside Of The Bar?

• Can I Engrave My Bracelet On The Inside Of The Bar?

Who Will Engrave My Jewellery?

• Who Will Engrave My Jewellery?

Where Can I Send My Doodle?

• Where Can I Send My Doodle?

Why Does My Engraving Look Different To My Previous Orders?

• Why Does My Engraving Look Different To My Previous Orders?

Five Year Warranty

• Five Year Warranty

How ​​Does The Monica Vinader 5-Year Warranty Work?

• How ​​Does The Monica Vinader 5-Year Warranty Work?

What can I do if my jewellery is outside of the 5-Year Warranty?

• What can I do if my jewellery is outside of the 5-Year Warranty?

What do I do if my jewellery is lost or stolen?

• What do I do if my jewellery is lost or stolen?

Why is my jewellery tarnished?

• Why is my jewellery tarnished?

What can I use as proof of purchase for the 5-Year Warranty?

• What can I use as proof of purchase for the 5-Year Warranty?

I cannot find my proof of purchase can you help?

• I cannot find my proof of purchase can you help?

I have lost one earring can you help?

• I have lost one earring can you help?

Can I get my jewellery repaired if I received it as a gift?

• Can I get my jewellery repaired if I received it as a gift?

I have a store receipt how do I get it repaired?

• I have a store receipt how do I get it repaired?

Can I get my Jewellery repaired without proof of purchase?

• Can I get my Jewellery repaired without proof of purchase?

Can I have my Jewellery repaired in store?

• Can I have my Jewellery repaired in store?

When does my 5-Year Warranty start?

• When does my 5-Year Warranty start?

How do I resize my Monica Vinader ring?

• How do I resize my Monica Vinader ring?

Jewellery Care Guide

• Jewellery Care Guide

Candles Care Guide

• Candles Care Guide

Leather Accessories Care Guide

• Leather Accessories Care Guide

Ethics

• Ethics

Hallmarking

• Hallmarking

Engraving

• Engraving

Ring Resizing

• Ring Resizing

Terms And Conditions

• Terms And Conditions

Website Terms Of Use

• Website Terms Of Use

Third Party Cookies

• Third Party Cookies

How Do You Use My Information?

• How Do You Use My Information?

Hong Kong Loyalty Programme

• Hong Kong Loyalty Programme

How Do You Use Cookies?

• How Do You Use Cookies?

Privacy Notice

• Privacy Notice

Monica Vinader Inc Terms of Sale

• Monica Vinader Inc Terms of Sale

Monica Vinader Inc Privacy Policy

• Monica Vinader Inc Privacy Policy

Monica Vinader Modern Slavery Act Statement

• Monica Vinader Modern Slavery Act Statement

Gift Voucher Terms & Conditions?

• Gift Voucher Terms & Conditions

Monica Vinader Valentine’s Day 2020 competition Terms and Conditions

• Monica Vinader Valentine’s Day 2020 competition Terms and Conditions

Monica Vinader Gift With Purchase Terms and Conditions

• Monica Vinader Gift With Purchase Terms and Conditions

Neon Installation Competition

• Neon Installation Competition T&C's