Back to FAQs
Customer Care
Solution home
Enter your search term here...
Search
FAQs
Order Help
Change or cancel an order
Can I Have My Order Gift Wrapped?
Can I Order Gift Vouchers?
How Do I Use A Promotion Or Offer Code?
What Ring Size Do I Need?
View all (13)
Products & Personalisation
Jewellery Care Guide
Can I Engrave My Jewellery?
Hallmarking
Why is my jewellery tarnished?
Ethics
View all (12)
Deliveries & Returns
What Delivery Options Are There?
What Is The Returns & Refund Policy?
Can I Exchange or Return My Item?
Do you offer Click and Collect in Monica Vinader boutiques?
How Do I Track My Order?
View all (12)
Warranty & Repairs
How Do I Make A Claim On My Warranty?
What Can I Do If My Jewellery Is Outside of the 5-Year Warranty?
What Is Your Warranty + Lifetime Repairs Service?
What do I do if my jewellery is lost or stolen?
I have lost one earring can you help?
View all (7)
Terms, Conditions & Privacy
Terms And Conditions
Frontline Keyworker Discount Terms and Conditions
Refer a Friend Terms and Conditions
Birthday Treat
Website Terms Of Use
View all (13)