Placing an order

• Can I Have My Order Gift Wrapped?

Change or cancel an order

• Change or cancel an order

Out of stock products

• Do You Have Any Other Sizes Apart From What Is Showing On The Website?

My Account

• What Do I Do If I Forget My Password?
• How Do I Change My Personal Details & My Email Preferences?

What Ring Size Do I Need?

• What Ring Size Do I Need?

MV Family

• MV Family FAQs

MV Insiders

• MV Insiders

Delivery Times + Prices

• What Delivery Options Are There?

Delivery FAQs

• Do you offer Click and Collect in Monica Vinader boutiques?
• How Do I Track My Order?
• Does My Order Need To Be Signed For?
• Are There Any Delivery Exceptions?
• What Do I Do If An Item Is Missing Or Damaged?

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How To Return

• CAN I EXCHANGE OR RETURN MY ITEM?

Returns FAQs

• What Is The Returns & Refund Policy?
• How Long Will It Take To Process My Return/ Refund/ Exchange?

How Do I Use A Promotion Or Offer Code?

• How Do I Use A Promotion Or Offer Code?

Can I Order Gift Vouchers?

• Can I Order Gift Vouchers?

What Payment Methods Can I Use?

• What Payment Methods Can I Use?

Klarna

• About Klarna
• Klarna FAQ

How Do I Personalise My Jewellery?

• Can I Engrave My Jewellery?

How Long Does Engraving Take?

• How Long Does Engraving Take?

How Much Does Engraving Cost?

• How Much Does Engraving Cost?

Can I Return An Engraved Item?

• Can I Return My Engraved Item?

Can I Engrave A Monica Vinader Piece After I Have Purchased It?

• Can I Engrave A Monica Vinader Piece After I Have Purchased It?

What Can And Can't Be Engraved On My Jewellery?

• What Can And Can't Be Engraved On My Jewellery?

Five Year Warranty + Life Time Warranty

• What Is Your Warranty + Lifetime Repairs Service?

How ​​Do I Make A Claim On My Warranty?

• How ​​Do I Make A Claim On My Warranty?

What can I do if my jewellery is outside of the 5-Year Warranty?

• What Can I Do If My Jewellery Is Outside of the 5-Year Warranty?

What do I do if my jewellery is lost or stolen?

• What do I do if my jewellery is lost or stolen?

I have lost one earring can you help?

• I have lost one earring can you help?

Can I have my Jewellery repaired in store?

• Can I have my Jewellery repaired in store?

How do I resize my Monica Vinader ring?

• How do I resize my Monica Vinader ring?

Jewellery Care Guide

• Jewellery Care Guide

Candles Care Guide

• Candles Care Guide

Leather Accessories Care Guide

• Leather Accessories Care Guide

Ethics

• Ethics

Why is my jewellery tarnished?

• Why is my jewellery tarnished?

Hallmarking

• Hallmarking

Terms And Conditions

• Terms And Conditions

Website Terms Of Use

• Website Terms Of Use

Third Party Cookies

• Third Party Cookies

Hong Kong Loyalty Programme

• Hong Kong Loyalty Programme

How Do You Use Cookies?

• How Do You Use Cookies?

Privacy Notice

• Privacy Notice

Monica Vinader Inc Terms of Sale

• Monica Vinader Inc Terms of Sale

Monica Vinader Inc Privacy Policy

• Monica Vinader Inc Privacy Policy

Monica Vinader Modern Slavery Act Statement

• Monica Vinader Modern Slavery Act Statement

Gift Voucher Terms & Conditions

• Gift Voucher Terms & Conditions

Frontline Key Worker Discount Terms and Conditions

• Frontline Keyworker Discount Terms and Conditions

Refer a Friend Terms and Conditions

• Refer a Friend Terms and Conditions

Birthday Treat

• Birthday Treat

Chicmi US Bounceback Offer

• ChicMi Bounceback Offer