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Customer Care
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Ordering
Placing an order
How Do I Place An Order?
How Do I Shop Without An Account?
Can I Have My Order Gift Wrapped?
Will I Receive An Order Confirmation?
Change or cancel an order
Change or cancel an order
Out of stock products
It Says Out Of Stock On The Website, Is This Definitely Out Of Stock?
If An Item Comes Back Into Stock, Can You Hold It For Me And Let Me Know?
Do You Have Any Other Sizes Apart From What Is Showing On The Website?
My Account
How Do I Create An Account?
What Details Can I See In My Order History?
Can I Save My Address Details?
What Do I Do If I Forget My Password?
How Do I Change My Personal Details & My Email Preferences?
What Ring Size Do I Need?
What Ring Size Do I Need?
How Do I Use The Wish List & My Design?
How Do I Use The Wish List & My Design?
How Do I Write A Review?
How Do I Write A Review?
Delivery & Shipping
What Delivery Options Are There?
What Delivery Options Are There?
What Countries Can You Deliver To?
What Countries Can You Deliver To?
What Address Details Do I Need To Include For Delivery?
What Address Details Do I Need To Include For Delivery?
How Do I Track My Order?
How Do I Track My Order?
Does My Order Need To Be Signed For?
Does My Order Need To Be Signed For?
Are There Any Delivery Exceptions?
Are There Any Delivery Exceptions?
What Do I Do If An Item Is Missing Or Damaged?
What Do I Do If An Item Is Missing Or Damaged?
Can My Order Be Delivered To China?
Can My Order Be Delivered To China?
Can My Order Be Delivered To Russia?
Can My Order Be Delivered To Russia?
Do you offer Click and Collect in Monica Vinader boutiques?
Do you offer Click and Collect in Monica Vinader boutiques?
Exchanges & Returns
Can I Exchange Or Return My Item?
Can I Exchange Or Return My Item?
How Do I Return An Item From Within The UK?
How Do I Return An Item From Within The UK?
How Long Will It Take To Process My Return/ Refund/ Exchange?
How Long Will It Take To Process My Return/ Refund/ Exchange?
How Do I Return An Item From Within The US?
How Do I Return An Item From Within The US?
How Do I Return An Item From Outside Of The UK and US?
How Do I Return An Item From Outside Of The UK and US?
How Do I Exchange A Gift?
How Do I Exchange A Gift?
What Is The Returns & Refund Policy?
What Is The Returns & Refund Policy?
How Do I Exchange An Item?
How Do I Exchange An Item?
How Do I Exchange A Gift Without A Receipt?
How Do I Exchange A Gift Without A Receipt?
How Do I Exchange A Gift With A Receipt?
How Do I Exchange A Gift With A Receipt?
How Do I Return Or Exchange Items Purchased In Store?
How Do I Return Or Exchange Items Purchased In Store?
I'm Trying To Arrange My Return, Why Is There No Option To Return My Item?
I'm Trying To Arrange My Return, Why Is There No Option To Return My Item?
Payments & Prices
What Payment Methods Can I Use?
What Payment Methods Can I Use?
How Do I Use A Promotion Or Offer Code?
How Do I Use A Promotion Or Offer Code?
Can I Order Gift Vouchers?
Can I Order Gift Vouchers?
Why Are You Charging Tax For The US State I Want To Deliver To?
Why Are You Charging Tax For The US State I Want To Deliver To?
Personalisation & Engraving
How Do I Personalise My Jewellery?
How Do I Personalise My Jewellery?
Is Engraving Available On The Monica Vinader Website?
Is Engraving Available On The Monica Vinader Website?
How Will I Know If A Piece On The Monica Vinader Website Can Be Engraved?
How Will I Know If A Piece On The Monica Vinader Website Can Be Engraved?
Is Engraving Available In Monica Vinader Boutiques And Concessions?
Is Engraving Available In Monica Vinader Boutiques And Concessions?
How Do I Get A Piece Engraved?
How Do I Get A Piece Engraved?
Can I Engrave Any Piece Of Jewellery?
Can I Engrave Any Piece Of Jewellery?
Can I Have Jewellery From a Brand Other Than Monica Vinader Engraved?
Can I Have Jewellery From a Brand Other Than Monica Vinader Engraved?
How Long Does Engraving Take?
How Long Does Engraving Take?
How Much Does Engraving Cost?
How Much Does Engraving Cost?
Can I Return An Engraved Item?
Can I Return My Engraved Item?
Can I Engrave A Monica Vinader Piece After I Have Purchased It?
Can I Engrave A Monica Vinader Piece After I Have Purchased It?
What Can And Can't Be Engraved On My Jewellery?
What Can And Can't Be Engraved On My Jewellery?
Can I Engrave Extra Characters?
Can I Engrave Extra Characters?
Can I Engrave My Bracelet On The Inside Of The Bar?
Can I Engrave My Bracelet On The Inside Of The Bar?
Who Will Engrave My Jewellery?
Who Will Engrave My Jewellery?
Where Can I Send My Doodle?
Where Can I Send My Doodle?
Why Does My Engraving Look Different To My Previous Orders?
Why Does My Engraving Look Different To My Previous Orders?
5-Year Warranty & Repairs
Five Year Warranty
Five Year Warranty
How Does The Monica Vinader 5-Year Warranty Work?
How Does The Monica Vinader 5-Year Warranty Work?
What can I do if my jewellery is outside of the 5-Year Warranty?
What can I do if my jewellery is outside of the 5-Year Warranty?
What do I do if my jewellery is lost or stolen?
What do I do if my jewellery is lost or stolen?
Why is my jewellery tarnished?
Why is my jewellery tarnished?
What can I use as proof of purchase for the 5-Year Warranty?
What can I use as proof of purchase for the 5-Year Warranty?
I cannot find my proof of purchase can you help?
I cannot find my proof of purchase can you help?
I have lost one earring can you help?
I have lost one earring can you help?
Can I get my jewellery repaired if I received it as a gift?
Can I get my jewellery repaired if I received it as a gift?
I have a store receipt how do I get it repaired?
I have a store receipt how do I get it repaired?
Can I get my Jewellery repaired without proof of purchase?
Can I get my Jewellery repaired without proof of purchase?
Can I have my Jewellery repaired in store?
Can I have my Jewellery repaired in store?
When does my 5-Year Warranty start?
When does my 5-Year Warranty start?
How do I resize my Monica Vinader ring?
How do I resize my Monica Vinader ring?
Product Care & Services
Jewellery Care Guide
Jewellery Care Guide
Candles Care Guide
Candles Care Guide
Leather Accessories Care Guide
Leather Accessories Care Guide
Ethics
Ethics
Hallmarking
Hallmarking
Engraving
Engraving
Ring Resizing
Ring Resizing
Terms, Conditions & Privacy
Terms And Conditions
Terms And Conditions
Website Terms Of Use
Website Terms Of Use
Third Party Cookies
Third Party Cookies
How Do You Use My Information?
How Do You Use My Information?
Hong Kong Loyalty Programme
Hong Kong Loyalty Programme
How Do You Use Cookies?
How Do You Use Cookies?
Privacy Notice
Privacy Notice
Monica Vinader Inc Terms of Sale
Monica Vinader Inc Terms of Sale
Monica Vinader Inc Privacy Policy
Monica Vinader Inc Privacy Policy
Monica Vinader Modern Slavery Act Statement
Monica Vinader Modern Slavery Act Statement
Gift Voucher Terms & Conditions
Gift Voucher Terms & Conditions
Frontline Key Worker Discount Terms and Conditions
Frontline Keyworker Discount Terms and Conditions
Wishlist Competition Terms and Conditions
Senreve Competition Terms and Conditions
Refer a Friend Terms and Conditions
Refer and Friend Terms and Conditions
Archived Help Pages (Internal)
Spring25 Discount Terms and Conditions
Spring 25% off all Jewellery T & Cs
Monica Vinader Valentine’s Day 2020 competition Terms and Conditions
Monica Vinader Valentine’s Day 2020 competition Terms and Conditions
Monica Vinader x Papier Gift With Purchase Terms and Conditions
Monica Vinader X Papier Gift With Purchase Terms and Conditions