If your item is in stock we prepare your order immediately and you will only have a limited window to amend or cancel your order.
By signing in to My Account you can:
We will confirm if your request has been successful straight away.
We can offer our beautiful signature gift packaging for £2.95 - please select this option at checkout. Your gift order will be packed in our standard packaging, placed in a recyclable signature MV sealed bag and wrapped in tissue.
If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded Monica Vinader stationary exactly as you have entered it on the website. Alternatively, you can select to receive a blank gift card to write your own message.
To purchase a gift card for use at Monica Vinader boutiques or online visit our vouchers page.
Gift cards are available to buy in the value of between £10 and £1000. They can be purchased in GBP, USD, SGD, HKD or EURO and are valid for 1 year from the date of purchase.
To redeem a gift card online, simply enter the gift card code in the GIFT VOUCHER / OFFER CODE box on your Shopping Bag page and click APPLY CODE.
To redeem a gift card in store, please present your gift voucher to our sales associates at our Covent Garden, South Molton Street, Canary Wharf, Westfield White City, Bicester Village, One New Change and Chelsea boutiques prior to payment.
Please note, Monica Vinader gift cards cannot be used in our Liberty, Selfridges, SOGO Causeway Bay or Takashimaya locations.
Do you offer Click and Collect?
We do offer click and collect to all UK Monica Vinader Boutiques free of charge!
You can select click and collect in the checkout page when completing your order online, and choose your nearest store.
How will I know my order has arrived?
You will receive a confirmation email once your order has arrived at our Boutique. For Boutique information and opening hours, please use this link for full details.
What do I need to bring with me to collect my order?
You just need a copy of the confirmation email you will receive from us. If you are not able to collect the order yourself do not worry, you can send someone on your behalf as long as they have a copy of the confirmation email.
How long will you keep the order for?
We will keep your order for 7 working days, the date will be included on you ready to collect email. If you do not collect your order in 7 working days the order will be sent back to our Acton Studios and a refund will be issued. Please note engraved items will not be refunded.
To redeem a Promotion or Offer Code, add the code to the VOUCHER / OFFER CODE
box on your Shopping Bag page and click APPLY CODE.
The following conditions apply:
• Only one code can be used per transaction.
• Codes can only be applied to full price pieces (they are not available on sale pieces).
• Codes are non-transferrable and no cash alternative is available.
• Orders must be made prior to 23:59 GMT on the closing date, if specified.
• All offers are subject to stock availability.
• Offers are subject to change at any time.
• All other Monica Vinader Terms and Conditions apply.
• Offer codes cannot be used to purchase gift vouchers.
Generally, our rings are stocked in size H through to T.
Within five years of purchase, you can get your ring resized free of charge, as long as you have proof of purchase. Just create a repair request here
To receive a Ring Sizer free of charge in the post, please complete the Free Ring Sizer Form.
You can measure your existing ring size yourself by printing the attached guide and following the instructions. Click to Print.
INTERNATIONAL SIZE GUIDE
| Inside Diameter | ||||
| INCHES | MM | UK | US | EUROPE |
|---|---|---|---|---|
| 0.58 | 14.88 | H | 4.25 | 46.5 |
| 0.59 | 15.10 | I | 4.5 | 47 |
| 0.60 | 15.49 | J | 5 | 48.5 |
| 0.62 | 15.90 | K | 5.5 | 50 |
| 0.64 | 16.31 | L | 6 | 51 |
| 0.65 | 16.71 | M | 6.5 | 52 |
| 0.67 | 17.12 | N | 6.75 | 53.5 |
| 0.69 | 17.53 | O | 7 | 55 |
| 0.70 | 17.93 | P | 7.5 | 56 |
| 0.72 | 18.34 | Q | 8 | 57 |
| 0.73 | 18.75 | R | 8.5 | 58.5 |
| 0.75 | 19.15 | S | 9 | 59.5 |
| 0.77 | 19.56 | T | 9.5 | 61 |
If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.
You are able to edit your personal details such as your name, phone number, email address and password from within My Account.
You can sign up to hear from us about new product launches, competitions, sales and exclusive offers via the Monica Vinader Enewsletter. Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each enewsletter, or by the tick box in 'My Account'.
To help us send you more relevant news and offers, you can update your birthday and preferred Monica Vinader store on the same page within 'My Account'.
Your privacy is important to us and we never release your personal details to any outside company for mailing or marketing purposes. We treat all of your Personal Information as confidential and we fully comply with all applicable UK Data Protection and consumer legislation. We confirm that any Personal Information which you provide to us and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
You agree that if we are requested by the police or any other regulatory or government authority investigating illegal activities to provide your Personal Information and/ or user information, we are entitled to do so.
At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.
We accept the following cards for payment of purchases made online:
Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please click here.
We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
We accept Paypal, China Union Pay and Alipay as a method of payment. If you select this option in the checkout, you will be redirected to your chosen payment methods payment page where you can either create an account or login to an existing account and arrange payment of your order. Once this is completed you will be redirected back to monicavinader.com
Monica Vinader online gift vouchers are also accepted as a method of payment. Find out how to redeem a Monica Vinader gift voucher here.
We also partner with Klarna and offer 'pay in three' as a method of payment. This option is available to customers in the UK, US, Austria, Finland and Germany. A minimum spend of £100/$155/€130 is required to avail this service.
To view further information about Klarna, please click here.
CURRENCIES
We show prices and accept payment in the following currencies: British Pounds, US Dollars, Canadian Dollars, Australian Dollars, Euros, Hong Kong Dollars, Singapore Dollars and Chinese Yuan.
You are free to pay in the currency of your choice and you can change your payment currency in the website footer. If you change your currency, prices will be converted at the daily exchange rates published by the ECB (view rates).
SECURITY
We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us.
If you are experiencing difficulties with your payment or order please contact our Customer Care team on +44 (0)208 787 5777.
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
Here’s how it works:
Step 1 Add products to your cart and select “Klarna” when you check out
Step 2 Enter a few personal details and you’ll know instantly if you’re approved
Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees when you pay on time*. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.
No interest. No fees when you pay on time*.
- A new way to pay that's an alternative to a credit card.
- 3 instalments gives you flexibility to shop without interest.
- Not making your payment on time could affect your ability to use Klarna in the future.
- Debt collection agencies are used as a last resort.
You must be 18+ and a UK resident to be eligible for this credit offer.
* Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Review your latest purchases and make payments in the Klarna app or online.
● Download the Klarna app: https://www.klarna.com/app
● Log in online: https://app.klarna.com/login.
● Chat with customer service: https://www.klarna.com/uk/customer-service/
With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.
Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.
At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.
● More than 90 million shoppers are using Klarna.
● 200,000 retailers are working with us worldwide.
● We’re one Europe’s largest banks and we’ve been powering online checkouts for over 15 years.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.
Monica Vinader Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.
Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Monica Vinader Ltd and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Monica Vinader Ltd run credit searches against you that could impact your credit rating.
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
As soon as Monica Vinader Ltd have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Monica Vinader Ltd from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort. Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.
Payment information is processed securely by Klarna. No card details are transferred to or held by Monica Vinader Ltd. All transactions take place via connections secured with the latest industry standard security protocols.
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk .
Once Monica Vinader Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. I've received a statement, but I've not yet received my goods. In the event that your goods have not been received please call Monica Vinader Ltd to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. I have cancelled my order.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
1. How does Insiders work?
You’re invited to participate in challenges/tasks including content creation.
2. How do the tasks/challenges work?
Tasks/challenges can vary from content creation to commenting on an MV Instagram post. It is completely up to you as to how much you wish to take part in our tasks and post content in order to level up and earn rewards.
3. I've received my reward code but the currency I'm ordering in is different from that of the code itself. Is there a way to get around this?
If you’re having trouble redeeming your reward code because you are shopping from a country outside the UK or US, please follow the steps in the attachment below to redeem your code and get your rewards!
4. How will my content be used?
We use Insider content on our Instagram page to highlight our top posts as well as a weekly email round up to show members some love!
5. How do I see my points balance?
In your MV Insider homepage, your points total is displayed next to your username at the top of the page.
6. How do I earn commission in the program?
You can earn commission on any sales made from a unique link to post on your IG Stories or IG Bio!
How does loyalty work?
When shopping on our site be sure to checkout with the email you use for your MV Family account. Once you have made your purchase you will get a notification of your new points on your MV Family page.
I've received my reward code but the currency I'm ordering in is different from that of the code itself. Is there a way to get around this?
If you’re having trouble redeeming your reward code because you are shopping from a country outside the UK or US, please follow the steps in the attachment below to redeem your code and get your rewards!
Can I earn points on my in-store purchases?
Currently, our program only rewards points for online purchases.
How do I refer a friend?
Give your friends 15% off their first online order and receive a £10 voucher! You will also get 400 points on MV Family when you have referred your first friend. You will automatically be notified and receive your points when your code has been successfully redeemed.
You will get a code to share with your friends. You can post your code on your social media accounts or send to friends directly. Points are voided if the voucher code is posted on coupon sites, so keep it among friends.
After your code is used for the first time, you will get a £10 voucher code. If you send it to a group of friends or on social media, you will continue to get points up to a maximum redemption limit of 10. You will receive a new code every month!
How do I see my points balance?
In your MV Family sign in page, your points total is displayed next to your username at the top of the page.
To keep your jewellery’s brilliance, learn what to avoid and how to care for your precious metals, diamonds and natural gemstones with the care instructions below:
Caring For and Wearing Your Jewellery
How to Store Your Jewellery
Cleaning Precious Metals
Cleaning Gemstones
Cleaning Cord Bracelets
How to Prevent Tarnishing
Nickel
Nickel is a trace metal which can be found in any precious metals such as silver or gold, it is also classified as an allergen.
We do not add Nickel to Monica Vinader jewellery, however trace amounts can be found in some of the metals used in our pieces.
We have a comprehensive programme to test for all trace metals which are potentially harmful. This is conducted by an independent laboratory to ensure they are below the legal standard, however, a very small number of people who are hypersensitive may suffer a reaction. Please inform our Customer Care team if this affects you.
Our 5-Year Warranty
Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty. Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge. NO QUESTIONS ASKED! After 5 years, you can take advantage of our Lifetime Repair Service.
To get started visit our 'How does my 5-Year Warranty work?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.
We are delighted to be able to offer complimentary engraving on a wide variety of our pieces. Engraving options vary depending on the style of your preferred piece. You can choose from our range of fonts and motifs, or have your own doodles and handwriting engraved.
Engraving Guidelines
The following can be engraved:
• Characters in the following fonts: Simple, Block, Deco, Script and Arabic (if selecting Arabic an Arabic keyboard will show for you to type your message).Use these to engrave your name, initials, birthday, messages.
• Motifs, from the selection available on www.monicavinader.com
• Doodles can be drawn online or uploaded as a JPG or PNG file (Please see our Doodle guidelines below)
The following cannot be engraved:
• Inappropriate language
• Offensive symbols
• Languages other than English and Arabic
• All fonts - only the fonts available on our website can be engraved (Simple, Block, Deco, Script, Arabic)
Doodle DOs & DON'Ts:
• Do think about scale. If possible, draw your doodle to fit a piece of paper sized 14cm x 9cm
• Do create simple line drawings
• Don't include shading or fill
• Don't submit complicated drawing or images
Please click here for engraving inspiration.
• Please note, if you are intending to engrave any medical symbols or terms to be used as medical ID for emergency purposes, Monica Vinader Jewellery is not official Medical Alert Jewellery
Engraving is available Online and in a Monica Vinader Boutique.
As long as the piece is listed under the 'Engraved' category on our website, then pre-purchased Monica Vinader pieces can be engraved. Please visit your local store or contact Customer Care to arrange for an engraving.
All Monica Vinader jewellery is crafted from Sterling Silver. Fine Silver is generally too soft for producing luxury jewellery and so it is alloyed with other metals to ensure all of our pieces are both long lasting and just as beautiful.
Silver is a very stable element, however the metals it is alloyed with can react to their surroundings creating a tarnish. This occurs particularly when the piece is exposed to water, chemicals, high temperatures or humidity.
To keep your jewellery looking its best please follow our care instructions.
If your jewellery does become tarnished you can return your piece to us and we will repair this FOR FREE under our 5-Year Warranty. If you are outside of the warranty we are still able to offer you our Lifetime Repair Service for your jewellery, for a fee.
To get started visit our 'How does the Monica Vinader 5-Year Warranty work?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.
Care
Trim the wick to 1cm before lighting - by shortening the wick you allow it to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.
Re-align the wick - After blowing out your candle, re-center and straighten the wick.
Safety
Never leave a burning candle unattended
Keep out of reach of children and pets
Always leave at least 10cm between candles
Do not burn near anything that can catch fire
Trim wick to 1cm before lighting
Always extinguish the candle
Do not relight when the wax is less than 1cm
Discover candles now.
Cleaning
Use a clean damp cloth to wipe, ensuring not to soak the leather
Avoid soap or solvents
Things to avoid
Avoid contact with abrasive surfaces
Keep away from direct sunlight and exposure to heat to maintain colour
Avoid contact with toiletries, cosmetics and suncreams and try to keep leather dry
Storage
When not in use, store in dust bag supplied.
For more information on our leather quality take a look here
All gemstones used in our jewellery have been purchased from legitimate sources, not involved in funding conflict, and are in compliance with United Nations Resolutions. We ensure that no conflict diamonds will be knowingly sold and that we will undertake reasonable measures to help prevent the sale of conflict diamonds in the UK.
In order to ensure our diamonds are conflict free we have signed agreements with all of our suppliers to ensure they will always purchase diamonds from reputable dealers who adhere to the Kimberley Process.
Every piece of our jewellery is tested and all products which at, or above the minimum legal threshold of 7.78g, are hallmarked by an independent third-party Assay Office which guarantees that the precious metal is of the fineness stated. So you don't have to take our word for it.
TABLE OF CONTENTS
Simply head over to our piercing booking page here.
We offer up to 3 piercings per appointment on the lower lobe, upper lobe, higher lobe, helix, forward helix, tragus or conch.
All appointments: You must bring a valid photo ID with you to your appointment as we may need to verify your age.
We accept Passports, Driving Licenses (including provisional), PASS Accredited IDs, EU National ID cards. If you aren’t sure if your ID will be accepted, please contact us to confirm. Your photo IDs must be in date and we cannot accept photocopies or images.
UK Studios - Under 16? You must be at least 10 years old to get pierced. As well as bringing your own government photo ID, you must also be accompanied by your parent or legal guardian at all times during your appointment. Your parent or guardian must also bring their own valid photo ID.
US Studios - Under 18? You must be at least 10 years old to get pierced. As well as bringing your own government photo ID, you must also be accompanied by your parent or legal guardian at all times during your appointment. Your parent or guardian must also bring their own valid photo ID.
Proof of Guardianship: If the last name or addresses on your photo IDs do not match, you must bring proof of legal guardianship to your appointment as well. For example a birth certificate or adoption papers.
Under 15? We are only able to offer lobe piercings to customers who are between 10 and 14 years old. You must be 15 or older for helix, forward helix, tragus or conch piercings.
Yes! We pierce children from the age of 10 upwards. They must be accompanied by their parent or legal guardian for the duration of the appointment, and both the child and parent or guardian must bring ID. Please read our FAQs for more information on what to bring to your appointment. Please note, you must be 15 or older for helix, forward helix, tragus or conch piercings.
We know getting your first piercing is an important milestone, and we’re here to make it special. You can book a ‘First Piercing Appointment’ if your child is under 16 and is having their first piercing. During this 30 minute appointment, our expert piercers will ensure a memorable experience, taking time to ensure your child is comfortable and happy. You’ll also receive a goody bag and photo memento to take away, to celebrate this special occasion.
If you are unable to provide a valid photo ID, or proof of guardianship if under 18, we will be unable to proceed with your piercing. We’d be happy to rebook you for another time.
We are unable to pierce you if you are pregnant or breastfeeding
You’ll pay a £20/$25 service charge in addition to the cost of your individual earrings. The service charge is for up to 3 piercings per person per appointment.
Earrings are charged separately and in addition to the service charge. Each earring is charged individually.
Only our exclusive piercing jewellery range available in store can be used for piercing - our piercing experts will help you pick the perfect piece.
Each appointment is for one person only. If you’d like to get pierced with a friend, please book two appointments or Ear Party for Two.
Your lobe piercing will normally take between 6 and 12 weeks to heal, and all other ear positions will take between 6 and 12 months. Everyone is different, so if you’d like some advice or want help changing your jewellery, come in to see one of our piercers or book a follow up appointment.
Contact our Customer Care team using the links below or visit us in store and we’ll be happy to help
Visit our Aftercare page for more information about how to care for your piercing. You can also book a follow up appointment with us, and our expert piercers can offer you advice.
Unfortunately, our Covent Garden and Mayfair piercing studio's are not wheelchair accessible. We are happy to welcome you at our other piercing locations - Chelsea, Marylebone High Street, Canary Wharf and Selfridges London which have step-free access.
We have a discreet piercing studio in both our Mayfair and Covent Garden locations, which will offer a more private experience.
If you have a preference for a female piercer, our Mayfair studio has an all female piercing team.
General Information
Care Information
For Delivery to the UK (including Channel Islands and Isle of Man):
| Delivery Option | Price | Service | Order By | Free on orders over |
| Standard Delivery | Free | 3 - 5 working days | 14:00 GMT | |
| Click & Collect from Monica Vinader Boutique | Free | 2 working days | 14:00 GMT | |
| Standard Delivery - Northern Ireland, Scottish Highlands & Islands | Free | 5-7 Working days | 14:00 GMT | |
| Express Delivery Monday - Friday | £7.95 | Next working day | 14:00 GMT | |
| Click & Collect from DPD Pickup Point | £7.95 | Next working day | 14:00 GMT | |
| Nominated Day Monday - Friday | £7.95 | Nominated day | 14:00 GMT | |
| Nominated Day Weekends | £7.95 | Nominated day | 14:00 GMT |
For Delivery to the US:
(Tax and Import Duty Included)
| Delivery Option | Price | Order By | Free on orders over |
| Standard Delivery | Free | 14:00 GMT | |
| Standard Delivery - Remote Areas | Free | 14:00 GMT | |
| Click and Collect from Monica Vinader Boutique | Not currently available | 14:00 GMT | |
| Express Shipping | $15 | 14:00 GMT |
For Delivery to Europe:
| Country | Delivery Option | Price | Free on orders over |
| Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Spain, Sweden, Slovakia, Slovenia | Standard | €10.00 | €150.00 |
| Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Netherlands, Sweden | Express - 2 days | €15.00 | |
| Andorra, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Liechtenstein, Malta, Monaco, Norway, Romania, Turkey | Standard | €15.00 | €150.00 |
| Switzerland | Standard | €25.00 | €150.00 |
| Gibraltar | Standard | £13.00 | £115.00 |
For Delivery to the Rest of the World:
| Country | Price | Free on orders over |
| Australia | AU $25.00 | AU $260.00 |
| Canada | CA $10 | CA $155.00 |
| China | ¥100.00 | ¥ 1,250.00 |
| Hong Kong | HK $50.00 | HK $850.00 |
| Singapore | SG $10.00 | SG $155.00 |
| United Arab Emirates | AED 100.00 | AED 805.00 |
| Chile, Indonesia, Japan, Macau, Mexico, Malaysia, New Zealand, South Korea, Taiwan, Thailand | $20.00 | $200.00 |
| Bahrain, Brunei, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia | $25.00 | $200.00 |
| Argentina, Bermuda, British Virgin Islands, Colombia, Guam, Jamaica, Kazakhstan, Nigeria, Panama, Peru and South Africa | $30.00 | $200.00 |
General Delivery Information:
Do you offer Click and Collect?
We do offer click and collect to all UK Monica Vinader Boutiques free of charge!
You can select click and collect in the checkout page when completing your order online, and choose your nearest store.
How will I know my order has arrived?
You will receive a confirmation email once your order has arrived at our Boutique. For Boutique information and opening hours, please use this link for full details.
What do I need to bring with me to collect my order?
You just need a copy of the confirmation email you will receive from us. If you are not able to collect the order yourself do not worry, you can send someone on your behalf as long as they have a copy of the confirmation email.
How long will you keep the order for?
We will keep your order for 7 working days, the date will be included on you ready to collect email. If you do not collect your order in 7 working days the order will be sent back to our Acton Studios and a refund will be issued. Please note engraved items will not be refunded.
You can track your order by logging into My Account or referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to when it is signed for at its final destination.
Selected single item orders, for delivery within the UK, will be sent with Royal Mail and will be posted directly through your letterbox. All other orders for delivery within the UK will be sent by courier and will require a signature on delivery.
All orders for delivery outside of the UK will be sent by courier and will require a signature on delivery.
If nobody is available to sign for your parcel at the specified address our delivery company will leave a card and telephone number for you to make alternative arrangements. To ensure the safe and undamaged delivery of your order our delivery company will not be able to leave your order 'in a safe place'.
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.
Weekend delivery varies globally and we would recommend contacting the courier for further details. In the UK, our couriers do not deliver at weekends, unless the nominated day service is selected for Saturday or Sunday.
Our couriers do not currently deliver on public holidays.
Next Day delivery applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland.
We offer delivery to China. This service takes 3 - 7 working days and includes taxes and import duties. However, we do not cover any local sales taxes and the recipient of the parcel will be responsible for these. More information on pricing can be found by checking our delivery table here.
Chinese customs have a limit of CNY 1,000 for personal shipments, the total value of multiple items should not exceed this, if they do you may need to provide customs with further documentation. However, If the shipment contains only one item, it still can be cleared as personal effects even if the value is over CNY 1,000.
Please contact your local FedEx on the telephone numbers below to receive further information:
Call Fedex from within China, toll free: 800-988-1888 (from a landline) or 400-886-1888 (from a mobile).
Depending on the clearance method and value of your order, you may need to provide FedEx with further information, such as a copy of your ID and a consignee's declaration letter.
We hope that you will be delighted with your order. However, if within 100 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction.
All pieces must be returned in a new and unworn condition and in their original, undamaged packaging.
Complete the online refund process here.
Engraved pieces are non-returnable/ non-refundable.
Goods purchased online may be refunded to the original payment method at any Monica Vinader Boutique, if accompanied by their original dispatch paperwork and packaging. Unfortunately, we are unable to process an exchange for online returns in our boutiques at this time.
Click Here to set up a return request for purchases made online and in boutique.
Returning an item couldn't be easier. Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 100 days of purchase. This includes items purchased in the sale or with a promotion code. All returns must be accompanied by a copy of your proof of purchase.
Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund.
Products purchased online can be returned at Monica Vinader Boutiques (excluding concessions), in the UK, Hong Kong and USA, for refund only.
Engraved items are non-returnable/ non-refundable.
Processing your Refund
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply). We will process your refund within 5 days of receipt. Your credit card company may take 4-7 working days to credit your account.
We offer complimentary returns from the UK and US - you can generate your returns label whilst processing your return in our self serve portal
From elsewhere in the world we offer a subsidized returns label - the options and cost will be displayed whilst processing your return in our self serve portal. Alternatively, you are welcome to choose a return method that is convenient to you at your own cost.
We would always recommend retaining your proof of postage until we have confirmed receipt of your goods.
As engraved items have been personalised these cannot be returned or exchanged, unless the product is faulty.
To return your gift all you need is the order or purchase reference number which can be found in one of the below places:
Simply visit our Self Serve Returns Portal and click 'gift repairs and exchanges'.
You'll be asked to enter the order number and your email address and then you'll be guided through the rest from there.
I Don't Have an Order Reference
Not to worry, use one of the contact options in the panel below to speak with our Customer Care team who can help out.
If you can, please have the name of the person who purchased your lovely gift at the ready so they can help locate the transaction for you!
We always want our customers to love their new piece, but also the price they paid!
If you purchase a piece and the price is reduced within your returns period (100 days) we will send you a gift voucher for the difference*, no questions asked.
Click the webchat chat widget and type 'Price Match' to start your request!
*price difference is calculated based on current selling price on the date your request is received
Every piece of Monica Vinader Jewellery is covered by a five year warranty on receipt of a valid proof of purchase. This warranty applies to all of our products across the globe, regardless of where you purchased them from. Within five years, if your jewellery needs repair we will provide you with a full repair service free of charge.
To return your jewellery to us for assessment, please use our online returns process.
This warranty is in addition to other rights you may have in relation to the piece.
After 5 Years (or if no proof of purchase can be provided), we can still help ensure you piece is loved for years to come - we will offer repairs for the lifetime of your piece for a small fee. You can still set this up using our online returns process. and you'll be charged the appropriate fee when you create your returns labels.
Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty. Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge. NO QUESTIONS ASKED!
Simply follow the instructions for the option below that best describes how you purchased or received your piece. If you're outside the warranty don't worry, you can take advantage of our Lifetime Repair Service, we will apply a small charge that will trigger a new 5-Year Warranty on your piece.
I purchased my jewellery at MonicaVinader.com
Use your email address and online order number (which is at the top of your order confirmation email and starts WEB, ENG, etc) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us. If you can’t find your order number you can also login to your account to see a list of all your orders.
I purchased my jewellery at a Monica Vinader boutique or a department store
If you have a Warranty Confirmation email you can use your email address and order number (which is at the top of your Warranty Confirmation email and starts STO) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.
If you have an original Monica Vinader store printed receipt, department store or partner receipt or any other form of proof of purchase (such as a bank statement) please contact our team using the widget at the bottom of this page. We may be able to help locate your receipt - or provide further assistance on how to proceed if not.
I received my jewellery as a gift
If you have proof of purchase that includes an order number you can use our Online Portal. Alternatively if you did not receive a gift receipt please contact the purchaser for a copy of the proof of purchase. If you can’t get this from the original purchaser don’t worry, please contact our team using the widget at the bottom of this page. We may be able to help locate your receipt - or provide further assistance on how to proceed it not.
I cannot find my proof of purchase can you help?
We accept many types of proof of purchase but if you can't find yours don't worry, you can still take advantage of our Lifetime Repair Service, for a repair fee. This will also trigger a new 5-Year Warranty on your piece. As a first step we would recommend contacting our team using the widget at the bottom of this page. We may be able to help locate your receipt - or provide further assistance on how to proceed if not.
If your piece is outside our 5-Year Warranty don't worry, we can still service your piece with our Lifetime Repair Service, by applying a small charge. This will also trigger a new 5-Year Warranty on your piece.
To get started visit our 'How does the Monica Vinader 5-Year Warranty work' page and simply follow the instructions for the option that best describes how you purchased or received your piece. Once we have received your piece our Customer Care Team will be in touch to confirm the repair charge with you.
Unfortunately, our 5-Year Warranty does not cover the loss or theft of any pieces. We would advise you to contact your home, contents or travel insurance company to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact our Customer Care Team, or login to your online account to view your order history.
We understand how upsetting it can be to lose an earring and be left with just half of a pair. To see if we can help please contact our Customer Care team by clicking the chat widget on the bottom right hand side of this page.
If you have an Order Confirmation or Warranty Confirmation email you can use your email address and order number (which is at the top of your email and starts STO, WEB, ENG, etc) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.
Alternatively if you would prefer to visit us in store, our team will be happy to assist you with your repair. You can find your nearest store using our store locator.
We are happy to resize a ring if it is not the right size for you. Within five years of purchase resizing is free of charge, with valid proof of purchase. After five years, we are still able to resize your ring for a charge.
To get started visit our 'How does my Monica Vinader 5-Year Warranty work?' page and simply follow the instructions for the option that best describes how you purchased or received your piece. Once within the repair process you will be able to select a ring resize option.
Please note, not all styles can be resized - to check your piece can be adjusted please reach out to our Customer Care team who would be happy to support.
ONLINE TERMS OF SALE
1 These Terms
1.1 It is important that you read these terms and conditions of sale ("Terms of Sale") carefully before ordering any Product(s) ("Products") from monicavinader.com ("Site"). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
1.2 We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
1.3 By placing an order for any Product(s) on this Site ("Order") you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
1.4 By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
2 About Monica Vinader
2.1 We are Monica Vinader Ltd, a company registered in England and Wales at Companies House. Our registered office is Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH, United Kingdom and our registered number is 04428116.
2.2 You can contact us at that address, or via email at customercare@monicavinader.com or by telephone on +44 (0)208 787 5777 between the hours of 9am - 5.30pm GMT, Monday - Friday.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails
3 The Contract
3.1 Orders are submitted via the Site as set out in this clause.
3.2 Once you are ready to make a purchase, click on "Add to Shopping Bag" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "Proceed to Purchase" to log into our secure servers to complete your Order.
3.3 If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
3.4 Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
3.5 Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
3.6 We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
3.7 If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
3.8 Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Monica Vinader sends an order despatched email and it is at this point that a legally binding contract is formed between you and Monica Vinader for the purchase of Products ("Contract").
3.9 If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.
3.10 Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
4 Making a Change to the Contract
4.1 If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
4.2 Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.
5 Engraving and Gift Messages
5.1 We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
5.2 As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
6 Price
6.1 When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
6.2 Where you are ordering for delivery to the UK, all prices are inclusive of VAT in the UK. Delivery charges (where applicable) for delivery to the UK will be shown when you view the Product(s) in your Shopping Bag.
6.3 Where you are ordering for delivery to the European Union, you act as the importer of the Product(s) into the European Union (commonly known as the “Importer of Record”). The price we display includes import duty and taxes which we shall pay to the relevant authorities on your behalf. You hereby authorise us to make such payments on your behalf. The import duty, import taxes and delivery charges (where applicable) for delivery to the E.U. are included in the total amount due when you view the Product(s) in your Shopping Bag.
6.4 Where you are ordering for delivery to the United States, we will add any applicable state taxes and any delivery charges and display these in the total amount due on the checkout page.
6.5 Where you are ordering for delivery to anywhere other than the U.K., the European Union or the United States, all prices are inclusive of any applicable import duties or taxes. Delivery charges (where applicable) will be shown when you view the Product(s) in your Shopping Bag.
6.6 The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
6.7 Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.
6.8 It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
7 Promotion and Offer Codes
7.1 To redeem a promotion or offer code ("Code"), insert the Code in the "Voucher / Offer Code" box on the Shopping Bag page of the Site and click "Update". If valid, the Code will be applied.
7.2 In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
7.2.1 Only one code can be used per Order
7.2.2 Codes can only be applied to full price items (Codes cannot be applied to sale items)
7.2.3 Codes are non-transferrable and no cash alternative is available
7.2.4 Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
7.2.5 All offers and promotions are dependent on stock availability
7.2.6 Offer codes and promotions may be amended or removed at any time
7.2.7 These Terms of Sale apply to purchases made using a Code
8 Payment
8.1 All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro and Paypal. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
8.2 For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
8.3 To ensure safe and secure shopping, we are Verisign certified. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
8.4 We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.
9 Delivery
9.1 We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
9.2 If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
9.3 Ownership of the Product(s) will pass to you on delivery.
10 Damaged or Defective Product(s)
10.1 Except for any specific warranties we offer in relation to any particular Product(s) (including our Five Year Warranty), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
10.2 You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.
10.3 If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
11 Exchanges and Returns
11.1 Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 100 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 100 days and request a refund or an exchange.
11.2 To cancel a Contract, you must clearly inform us, preferably:
11.2.1 in writing (to Returns Department, Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH, United Kingdom),
11.2.2 by email (to customercare@monicavinader.com ) or
11.2.3 by telephone (on +44 (0)208 787 5777) giving us your name, address and Order reference number.
11.3 You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
11.4 You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
11.5 To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the exchange / returns form and the delivery note) inside the parcel) and then return it to us, by hand, courier or by recorded delivery mail or other form of certified mail to the following address: "Returns Department, Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH, United Kingdom". Products can be exchanged (but not returned) at our UK boutiques.
11.6 If you cancel a Contract between us within the day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
11.7 We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
11.8 Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).
11.9 For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
12 Monica Vinader Five Year Warranty
12.1 Without limiting your statutory rights, all Product is covered by a five year warranty from the date of purchase (under normal conditions of wear and tear). During that five years, Monica Vinader will repair any issue with a Product free of charge on receipt of valid proof of purchase.
13 Exchanges and Returns Without Proof of Purchase
13.1 Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
14 Exchanges and Returns Five Years or More After Purchase Date
14.1 Without limiting your statutory rights, for Product(s) purchased more than five years ago, we are happy to offer you a repair for the fee outlined on our Repair Fees table as this changes from time to time.
15 Liability
15.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 Nothing in these Terms of Sale will limit our liability for:
15.2.1 fraud; or
15.2.2 death or personal injury caused as a result of our negligence; or
15.2.3 or breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
15.3 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16 Notices
16.1 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
16.2 Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
17 Privacy
17.1 Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.
18 Intellectual Property
18.1 The entire content of the Site, including all jewellery design, copyright, trademarks and other intellectual property rights it contains, including the name 'Monica Vinader', is the sole property of Monica Vinader and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.
19 Miscellaneous
19.1 No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
19.2 If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
19.3 A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.
19.4 We will try and solve any disagreements quickly, fairly and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the United Kingdom.
TERMS & CONDITIONS
MONICA VINADER
ENTRY
The Frontline Key Worker (“Discount”) begins at 10:00 GMT on 14th September 2021 and ends on 30th September 2023 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
Customers must submit a valid Frontline Key Worker email address (NHS, Emergency Services, Social Services or Armed Forces) using the form found here. On validation of their email address a discount code will be sent to the submitted email address within 72 hours.
During the Discount Promotion Period only, eligible customers can enjoy 30% off full price styles online at www.monicavinader.com. The customer must enter their unique discount code at checkout for the discount to be applied.
The discount does not apply to shipping charges.
The Promotion Discount cannot be used in conjunction with any other offer.
The Promotion is valid for a maximum of five full price transactions.
All entries agree to be added to the Monica Vinader marketing database.
GENERAL
The Discount is open to those who submit a valid ‘Frontline Key Worker’ Email Address.
The Discount is subject to availability. The Discount is non-transferable, non-refundable, cannot be exchanged and cannot be redeemed for a cash equivalent.
The Discount is valid from 10:00 GMT on 14th September 2021 and ends on 30th September 2023 after which time it expires.
The Discount can be used online at monicavinader.com and in any full price Monica Vinader boutique.
The Discount cannot be used in conjunction with any other offer.
Monica Vinader Online Terms of Sale apply to all product purchased at www.monicavinader.com
Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon usage of the Discount. Monica Vinader Ltd reserves the right to refuse to apply the Discount to anyone in breach of these terms and conditions. The decision of Monica Vinader Ltd regarding any aspect of the Discount is final and binding and no correspondence will be entered into about it.
Events may occur that render the Discount itself or the awarding of the Discount impossible due to reasons beyond the control of Monica Vinader Ltd and accordingly they may at their absolute discretion vary, amend or cancel the Discount and customers agree that no liability shall attach to Monica Vinader Ltd as a result thereof.
Insofar as is permitted by law, Monica Vinader Ltd, its agents or distributors will not in any circumstances be responsible or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Discount except where it is caused by the negligence, fraud or fraudulent misrepresentation of Monica Vinader Ltd, its agents or distributors or that of their employees.
Any dispute arising from, or related to, these Terms and Conditions shall be subject to the laws of England & Wales, and the exclusive jurisdiction of the courts of England &; Wales.
The Discount owner is Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park,Wells-Next-The-Sea, Norfolk, NR23 1SH. For any questions or queries regarding thisDiscount please contact us at customercare@monicavinader.com
ENTRY
The Birthday (“Discount”) begins at 00:01 GMT on 1st January 2023 and ends on 23:59 GMT 31st December 2024 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
During the Discount Promotion Period only, the Discount is valid for a maximum of one full price transaction per customer
Customer must have provided birthday and be signed up to our newsletter to be provided with The Discount code
The Discount is valid for customers who have provided their birthday month
Discount code must be entered at checkout to be redeemed
The Discount does not apply to shipping charges or gift wrapping charges
The Discount does not apply to Accessories range or to Gift Vouchers
The Discount cannot be used in conjunction with any other offer
PRIOR PROMOTIONS
The Birthday (“Discount”) begins at 00:01 GMT on 1st January 2023 and ends on 23:59 GMT 31st December 2024 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
1 Introduction
1.1 This website monicavinader.com (the "Site") is provided and operated by Monica Vinader Ltd ("we", "us" or "our").
1.2 Your use of the Site is subject to these website terms and conditions ("Website Terms") which tell you the basis on which you may make use of the Site.
1.3 Whether you register with us or not you will be bound by these Website Terms in full and you also agree to be bound by the terms of our Privacy Policy which explains the use we are authorised to make of your personal information.
1.4 Your purchase of products which we supply to you through the Site ("Product(s)") is subject to our Terms of Sale.
1.5 Please read these Website Terms carefully. Together with our Privacy Policy and, if you purchase Products through the Site, our Terms of Sale, they govern our relationship with you.
1.6 We may amend these Website Terms at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check these Website Terms periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current Website Terms in full at the time you use the Site.
2 Monica Vinader
2.1 We are Monica Vinader Ltd, a company registered in England and Wales at Companies House. Our registered office is 1-8 Holkham Studios Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH and our registered number is 04428116.
2.2 You can contact us by email at www.monicavinader.com/contact or on +44(0)1485 517194.
3 Registration
3.1 In order to become a registered user of the Site and purchase our Products you will be required to provide some basic personal information.
3.2 You agree that all information supplied on registration is true and accurate and will be kept up to date at all times. We will use the information provided to us to contact you.
4 Use of the Site
4.1 We have made this Site available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Site at any time.
4.2 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.
5 Intellectual Property
5.1 The Site and all of its contents including, without limitation, all text, software (including source codes), trademarks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material ("Website Content") is owned by us or licensed to us by third parties. The copyright and all other intellectual property rights in all Website Content (whether registered or unregistered) is owned by us or our licensors. Any rights or licences of the Website Content not expressly granted by these Website Terms are reserved.
5.2 Except as set out in these Website Terms your use of the Website Content without our written permission is strictly prohibited. You may print off one copy, and may download extracts, of any page of the Site for non-commercial, personal use provided that:
5.2.1 you do not modify, distribute, publish, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission;
5.2.2 no graphics are used separately from accompanying text;
5.2.3 our copyright and trademark notices appear in all copies and you acknowledge this Site as the source of the material; and
5.2.4 the person to whom you provide these materials is made aware of these restrictions.
5.3 You may not systematically extract and/or re-utilise parts of the Website Content without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of this Site without our express written consent.
5.4 In the event that you are found by us to have breached the terms of this clause 5 then we reserve the right to terminate without notice your use of the Site without limiting any other rights and remedies we may have.
6 Warranty
6.1 We do not guarantee that the Site will be compatible with any hardware or software which you may use.
6.2 We do not warrant that the Site will be uninterrupted or error free.
6.3 The Site is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws of England and Wales.
7 Liability
7.1 The information contained on the Site is given for general information and interest purposes only. We shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, the information contained within the Site (including the reliance upon any such information), or for any delay or interruption in the transmission thereof to you, or for any claims or losses arising therefrom or occasioned thereby. Specifically, please note that some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.
7.2 We will not be liable for any third party claims or any business, financial, economic loss or any loss of profit nor for any consequential or indirect loss (such as lost reputation or lost opportunity) whether foreseeable or unforeseeable, arising as a result of your use of the Site whether such loss is incurred or suffered as a result of our negligence or otherwise.
7.3 We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Site.
7.4 Nothing in these Website Terms will limit our liability for:
7.4.1 fraud;
7.4.2 death or personal injury caused as a result of our negligence; or
7.4.3 any matter for which it would be unlawful for us to exclude or to attempt to exclude our liability.
8 Cancellation
8.1 On receipt of an email by you to us cancelling your registration we will terminate your registration.
8.2 We reserve the right to terminate your registration immediately without notice if in our opinion you have breached these Website Terms.
9 Notices
9.1 We request that all information included in your registration is accurate, current and complete.
9.2 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Website Terms you give your consent to receive communications from us by email.
9.3 Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
10 Links to and from other websites
The Site may include links to other websites or material. We are not responsible for content on any website outside the Site. Please see our Privacy Policy for more details.
11 Miscellaneous
11.1 No failure or delay by us in exercising any right or remedy provided by law or under these Website Terms and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
11.2 We will not be responsible for any breach of these Website Terms caused by circumstances beyond our reasonable control.
11.3 If any provision of these Website Terms is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Website Terms which shall remain unaffected.
11.4 These Website Terms (and any document expressly referred to in them, including the Terms of Sale and Privacy Policy) represent the entire agreement between you and us in relation to the subject matter of any Contract.
11.5 These Website Terms are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
The following third parties’ cookies are set on our Services
| Cookie Name | Purpose | Type and duration |
| Monica Vinader | monicavinader.com uses cookies to enable some of the basic functionality that is required for you to browse and shop on the Site, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties | Strictly Necessary |
| Social Media Cookies | Sites such as Facebook, instagram and Pinterest use cookies in order to be able to share and discuss our Products on social networks. They additionally use cookies to anonymously record that a user has clicked on a link that referred the user to the Site. This helps us know which of our online marketing channels is most effective. | Performance Cookie Session and persistent |
| DoubleClick Floodlight | DoubleClick uses cookies to serve Monica Vinader display advertisements across third party websites. The DoubleClick cookie serves relevant adverts to potential customers and takes a note whenever someone interacts with an advert. If a customer interacts with an advert and then makes a purchase, a conversion tracking cookie records this and we can then use this information to improve our display adverts | Advertising Cookie Persistent |
| Google Analytics | These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established | Performance Cookie Session and persistent To opt-out of Google Analytics: http://tools.google.com/dlpage/gaoptout |
| Google adwords conversion pixel | This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us | Advertising Cookie Persistent |
| Linkshare | Linkshare use cookies to anonymously record that a user has clicked on a Linkshare link that referred the user to the Site. This information is collected in order to enable us to pay a commission to Linkshare and its affiliates for any sales they may drive on the Site | Advertising Cookie Persistent |
| Inspectlet | Inspectlet shows us how you interact with our website, both individually and in aggregate in order to help us improve your experience as a customer and in order to assist with specific bugs and issues with the functionality of our website. | Analytical Cookie Session |
| Hotjar | Hotjar shows us how you interact with our website, both individually and in aggregate in order to help us improve your experience as a customer and in order to assist with specific bugs and issues with the functionality of our website. | Analytical Cookie Session |
| Google Optimize | We use Google Optimize as a tool to collect and monitor information about changes to our website. Information on how you respond to changes on our website is available to us in aggregate as a mechanism to help us analyse the impact of new functionality on your experience | Performance Cookie Persistent |
| Feed Optimize | This third party cookie shows us how you found our Site and which website you came from, specifically for websites and sources which use our product feed, such as Google Shopping. This helps us know which of our online marketing channels is most effective. | Advertising Cookie Persistent |
| Bing | This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us | Advertising Cookie Persistent |
| Pingdom | This third party cookie is used to monitor the performance of our website for your session and helps us understand issues with website speed and performance. | Performance Cookie Session and Persistent |
| ContentSquare | ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Statistics created are anonymous. ContentSqaure's Privacy Policy is available here | Advertising Cookie, Persistent |
Cookies
When you visit the Services we may store some information (commonly known as a "cookie" or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
a) strictly necessary cookies - these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
b) performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
c) functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
d) targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission.
Cookies can also be categorised in accordance with how long they are saved on your device. "Session cookies" are short-term cookies that are only saved on the computer's memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer's memory for a set period of time, even after the browser session has ended.
Cookies SMS
The Monica Vinader website uses cookies to help keep track of your experience on the site and of items you put into your shopping cart including when you have abandoned your cart. This information is used to personalise your experience and determine when to send cart reminder messages via SMS.
How to manage & remove cookies
If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.
You can find more detail about the third parties which place cookies on our Services here.
The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
If you are using our Services via an application, then you can change your consent by following the relevant application’s directions. In addition, the operating system for your device provides instructions on how to prevent tailored advertising and how to reset your device's advertising identifier.
All the details on the cookies we use and how we use them can be found in Third Party Cookies.
PRIVACY NOTICE
Introduction
This notice applies to any online and mobile website, application and digital service ("Services") of Monica Vinader Limited ("Monica Vinader", "we", "us" or "our"), as well as any information that we collect about you when you visit one of our stores in person.
It also describes your data protection rights, including a right to object to some of the processing which Monica Vinader carries out (e.g. direct marketing). More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section. You can also learn about cookies and similar technology in this notice.
What information do we collect?
The following categories of personal data will be collected about you in connection with your interaction with us and use of our Services including, but not limited to, when you purchase products on our Services, you complete forms on our Services, submit user-generated reviews or ratings, engage in any social media functions on our Services, and when you visit one of our stores in person.
Information you give us
personal identification information such as, your name, date of birth and gender;
contact information such as, email address and telephone number;
demographic information: such as, postal address;
financial information: such as, credit/debit card numbers;
your purchase history;
if you have completed a survey or entered a competition with us;
if you contact us by phone, email or otherwise, we will keep a record of that correspondence; and
your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.
Information we collect automatically
information related to the browser, device or operating system you use to access our Services;
your IP address, the website you came from, information on actions taken on our Services including but not limited to pages viewed, dated and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased;
Information we receive from third parties
Sometimes we receive personal data about you from third parties when you engage with our Services through social media, or other non-Monica Vinader sites or applications, those sites will share personal data with us including, but not limited to:
the content you have viewed or interacted with;
about adverts within the content which you have been shown or clicked on;
your IP address, registered beacons or GPS (geo location) signals you have received;
publically available information; and
non-personal information used to supplement existing information, such as demographics and affluence metrics (e.g. social-demographic groupings through matching postcodes).
The privacy notices for these sites and applications will contain more detail about this and how to change your privacy settings on those sites and applications.
How do we use this information, and what is the legal basis for this use?
We process your personal data for the following purposes:
To fulfil a contract, or take steps linked to a contract including fulfilling any orders your place. This includes:
a) processing your order, registration for the Services, or entry to a competition;
b) providing the Services, to communicate with you about them or your account with us;
c) communicating with you (including by email and SMS) and providing our customer services;
d) verifying your identity; and
e) sending you information about changes to our terms or policies.
To conduct our business and pursue our legitimate interests, in particular:
a) we will use your personal data to provide products and Services you have requested, and respond to any comments or complaints you may send us;
b) we monitor use of our Services, and use your personal data to help us monitor, improve and protect our products, content, Services and websites, both online and offline;
c) we use your personal data to personalise our products and Services for you;
d) to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law;
e) we use information you provide to investigate any complaints received from you or from others, about our website or our products or services;
f) we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation);
g) to create a profile of your interests and preferences, and personalise content and advertising for you, so that you only receive content and marketing communications that are relevant to you;
h) where you have purchased products from us, to send you marketing emails and texts, unless you have either: asked us not to; or, we have asked for your consent, in which case your consent will form the appropriate lawful basis for our data processing; and
i) to send you marketing communications by post.
Where you give us your consent, we will use your personal data:
a) to send you newsletters and other promotional material about our Services by email and text (for instance, this will include where you have signed up to receive our newsletters, or have provided us with your consent to receive marketing communications at the point of checkout or when setting up an account), and to use technologies to check if these have been received and opened to help make our communications relevant to you. Please note that in certain circumstances, we may be relying on our legitimate interests to send you marketing emails (see above);
b) to place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used);
c) to invite you to take part in market research (where consent is required); and
d) on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
For purposes which are required by law:
a) in response to requests by government or law enforcement authorities conducting an investigation.
Relying on our legitimate interests
We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests, which we have described above. You can obtain information on any of our balancing tests by contacting us using the details set out below.
Who will we share this data with, where and when?
With your consent (where required), we share your personal data with trusted third-party service providers, suppliers, affiliates, divisions, partners, sponsors, agents and representatives we have engaged to perform business-related functions on our behalf. For example, to: (i) conduct research and analytics; (ii) create content; (iii) provide customer support services; (iv) maintain databases (v) fulfil orders; (vi) handle payments; (vii) host Services; (viii) administer contests; (ix) with service providers that conduct or support marketing including service providers in the US and UK that send postal marketing on our behalf and (x) third party providers who may send you direct mail.
To help us find new customers for our business we are a member of UK and US co-operatives, an alliance of UK and US retail brands that pool and share transactional information. We work with 3rd party companies such as Epsilon Abacus and CONEXANCE, that process customer transactional data on behalf of each member. The participating retailers in the co-op operate in numerous categories including clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel & leisure. They share information on what their customers buy, allowing us to identify and send an introduction from us via post, to suitable prospects that are likely to be interested in buying from us.
We may also share email addresses and other data from our US and UK customer database with carefully selected US and UK based companies (e.g. Epsilon Abacus and CONEXANCE) that help us cross reference email addresses of customers to identify postal addresses, to allow us to send mailings by post.
We may also share email addresses and other data from our UK customer database with carefully selected UK based companies (e.g. Reward Insight) that help us cross reference email addresses of customers to identify whether a user has purchased from Monica Vinader before to allow us to serve them a specific offer.
In all cases, the third party is acting on Monica Vinader’s express instructions and in accordance with this Policy, confidentiality and levels of security.
Without your consent, we share your personal data:
a) with third party platforms such as Facebook or Google to send you targeted advertisements on our behalf;
b) in response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request;
c) with third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity (such as copyright infringement or fraud) or to protect the safety of other users of the Services; and
d) if we, or one of our business units, undergoes a business transition, like a merger, acquisition by another company, or sale of all or part of our assets.
We operate globally, so we do need to transfer your personal data internationally. In particular, your personal data will be transferred to and processed in Australia, Canada, Chile, European Economic Area, Hong Kong, Singapore, Taiwan and the United States.
Where information is transferred outside the EEA, and where this is to a stakeholder or vendor in a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor's Processor Binding Corporate Rules.
How long will you retain my data?
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Where we process personal data in connection with performing a contract or for a competition, we keep the data for 6 years.
Where we process registration data, excluding in the circumstances outlined above, we retain your data for 6 years.
What rights do I have?
You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.
To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.
Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent to send you marketing communications (for instance, where you have signed up to our newsletter, or have provided us with your consent to receive marketing communications at the point of checkout or when setting up an account), you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests (for instance, where you are already a customer).
In any case, you can unsubscribe from receiving our marketing emails by clicking on the unsubscribe link at the bottom of our emails, or by contacting us using the details set out below. You can also update your marketing preferences in your customer account on www.Monicavinader.com at any time. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
You also have an absolute right to opt-out of all data processing that we carry out for marketing purposes (this includes receiving marketing emails, and profiling whereby we tailor the content, adverts and marketing communications that you receive about our products and services), at any time, by contacting customercare@monicavinader.com or by writing to Customer Care, Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH.
SECURITY MEASURES
We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access, to maintain data security, and to use correctly the personal data we collect online.
These safeguards vary based on the sensitivity of the personal data that we collect and store.
Although we take appropriate measures to safeguard against unauthorised disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered or destroyed in a manner that is inconsistent with this privacy notice.
Children's Privacy
Our Services do not target and are not intended to attract children under the age of 18. We do not knowingly solicit personal data from children under the age of 18 or send them requests for personal information.
Cookies
When you visit the Services we may store some information (commonly known as a "cookie" or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
a) strictly necessary cookies - these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
b) performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
c) functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
d) targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission.
Cookies can also be categorised in accordance with how long they are saved on your device. "Session cookies" are short-term cookies that are only saved on the computer's memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer's memory for a set period of time, even after the browser session has ended.
Cookies SMS
The Monica Vinader website uses cookies to help keep track of your experience on the site and of items you put into your shopping cart including when you have abandoned your cart. This information is used to personalise your experience and determine when to send cart reminder messages via SMS.
How to manage & remove cookies
If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.
You can find more detail about the third parties which place cookies on our Services here.
The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
If you are using our Services via an application, then you can change your consent by following the relevant application’s directions. In addition, the operating system for your device provides instructions on how to prevent tailored advertising and how to reset your device's advertising identifier.
Who is the data controller?
The data controller for your information is Monica Vinader Ltd which you have a relationship with or which manages the website you have visited. Please find our contact details below.
How do I get in touch with you?
We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at customercare@monicavinader.com or by writing to Customer Care, Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH.
Changes to this Privacy Notice
From time to time, we may update this notice. We will notify you about any upcoming material changes by either sending you an email to the email address you most recently provided to us or by prominently posting a notice on our Services. We encourage you to periodically check back and review this notice so that you know what personal data we collect, how we use it, and with whom we share it
ONLINE TERMS OF SALE
These Terms
It is important that you read these terms and conditions of sale ("Terms of Sale") carefully before ordering any Product(s) ("Products") from monicavinader.com ("Site"). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
By placing an order for any Product(s) on this Site ("Order") you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time.
By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
About Monica Vinader
We are Monica Vinader Inc (registration number 5802638), a company registered in United States of America at 28 Old Rudnick Ln, Dover, DE 19901
You can contact us at that address, or via email at www.monicavinader.com/contact or by telephone on 1 855 999 8538 (toll free) between the hours of 6am – 5.00pm EST, Monday – Friday.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words "writing" or "written" in these terms, this includes emails.
The Contract
Orders are submitted via the Site as set out in this clause.
Once you are ready to make a purchase, click on "Add to Shopping Bag" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "Proceed to Purchase" to log into our secure servers to complete your Order.
If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Monica Vinader sends an order dispatched email and it is at this point that a legally binding contract is formed between you and Monica Vinader for the purchase of Products ("Contract").
If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.
Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
Making a Change to the Contract
If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.
Engraving and Gift Messages
We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
Price
When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
Where you are ordering for delivery to the UK, all prices are inclusive of VAT in the UK. Delivery charges (where applicable) for delivery to the UK will be shown when you view the Product(s) in your Shopping Bag.
Where you are ordering for delivery to the European Union, you act as the importer of the Product(s) into the European Union (commonly known as the “Importer of Record”). The price we display includes import duty and taxes which we shall pay to the relevant authorities on your behalf. You hereby authorise us to make such payments on your behalf. The import duty, import taxes and delivery charges (where applicable) for delivery to the E.U. are included in the total amount due when you view the Product(s) in your Shopping Bag.
Where you are ordering for delivery to the United States, we will add any applicable state taxes and any delivery charges and display these in the total amount due on the checkout page.
Where you are ordering for delivery to anywhere other than the U.K., the European Union or the United States, all prices are inclusive of any applicable import duties or taxes. Delivery charges (where applicable) will be shown when you view the Product(s) in your Shopping Bag.
The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.
It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
Promotion and Offer Codes
To redeem a promotion or offer code ("Code"), insert the Code in the "Voucher / Offer Code" box on the Shopping Bag page of the Site and click "Update". If valid, the Code will be applied.
In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
Only one code can be used per Order
Codes can only be applied to full price items (Codes cannot be applied to sale items)
Codes are non-transferrable and no cash alternative is available
Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
All offers and promotions are dependent on stock availability
Offer codes and promotions may be amended or removed at any time
These Terms of Sale apply to purchases made using a Code
Payment
All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro and Paypal. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorization and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorize or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
To ensure safe and secure shopping, we are Verisign certified. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorization by your bank or payment provider.
Delivery
We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
Ownership of the Product(s) will pass to you on delivery.
Damaged or Defective Product(s)
Except for any specific warranties we offer in relation to any particular Product(s) (including our Five Year Warranty), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.
If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
Exchanges and Returns
Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 100 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 100 days and request a refund or an exchange.
To cancel a Contract, you must clearly inform us, preferably:
in writing (to Returns Department, Monica Vinader Inc, Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH, United Kingdom),
by email (to email at www.monicavinader.com/contact ) or
by telephone (on 1855 753 5555 (toll free)) giving us your name, address and Order reference number.
You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the exchange / returns form and the delivery note) inside the parcel) and then return it to us, by hand, courier or by recorded delivery mail or other form of certified mail to the following address: "Returns Department, Monica Vinader Inc, Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH, United Kingdom". Products can be exchanged (but not returned) at our UK boutiques.
If you cancel a Contract between us within the 100 day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).
For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
Monica Vinader FiveYear Warranty
Without limiting your statutory rights, all Product is covered by a five year warranty from the date of purchase (under normal conditions of wear and tear). During that five years, Monica Vinader will repair any issue with a Product free of charge on receipt of valid proof of purchase.
Exchanges and Returns Without Proof of Purchase
Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
Exchanges and Returns Five Years or More After Purchase Date
Without limiting your statutory rights, for Product(s) purchased more than five years ago, we are happy to offer you a repair for the fee outlined on our Repair Fees table as this changes from time to time.
Disclaimer and Limitations on Our Liability
You use the site at your own risk. The site is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, our company and its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents, and licensors (“affiliates”) disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, and non-infringement and those arising out of course of dealing or usage of trade.
In particular, our company and its affiliates make no representations or warranties about the accuracy or completeness of content available on or through the site, or the content of any websites or online services linked to or integrated with the site. Our company and its affiliates will have no liability for any: (a) errors, mistakes, or inaccuracies of content; (b) personal injury or property damage resulting from your access to or use of the site; (c) any unauthorized access to or use of our servers or of any personal information or user data; (d) any interruption of transmission to or from the site; (e) any bugs, viruses, trojan horses, or the like which may be transmitted on or through the site by any third party; or (f) any loss or damage of any kind incurred as a result of the use of any content posted or shared through the site.
You understand and agree that any material or information downloaded or otherwise obtained through the use of the site is done at your own risk and that you will be solely responsible for any damage arising from doing so. No advice or information, whether oral or written, obtained by you from us or through the site will create any warranty not expressly made.
To the maximum extent permitted by applicable law, in no event will we be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products arising out of or in connection with these terms of sale, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not we’ve been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total cumulative liability to you or any third party under these terms of sale, from all causes of action and all theories of liability, will be limited to and will not exceed the amount you have actually paid us during the twelve (12) months preceding the claim giving rise to such liability.
You understand and agree that we have set our prices and entered into these Terms of Sale with you in reliance upon the limitations of liability set forth in these Terms of Sale, which allocate risk between us and form the basis of a bargain between the parties.
Indemnification
You agree to indemnify and hold harmless our company and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms of Sale by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.
Notices
All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
Privacy
Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.
Acceptable Use of the Site
You are responsible for your use of the Site, and for any use of the Site made using your account. When you use the Site, you may not: (a) violate any law or regulation; (b) violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights; (c) post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable; (d) send unsolicited or unauthorized advertising or commercial communications, such as spam; (e) engage in spidering or harvesting, or participate in the use of software, including spyware designed to collect data from the Site; (f) transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems; (g) stalk, harass, or harm another individual; (h) impersonate any person or entity or perform any other similar fraudulent activity, such as phishing; (i) use any means to scrape or crawl any web pages contained in the Site; (j) attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Site; (k) attempt to decipher, disassemble, or reverse engineer any of the software or other underlying code used to provide the Site; or (l) advocate, encourage, or assist any third party in doing any of the foregoing.
Intellectual Property
We own the entire content of the Site, including all right, title and interest in and to the software, text, media, jewelry design (“Our Content”), and our trademarks, logos and brand elements (“Marks”). The Site, Our Content and our Marks are all protected under U.S. and international laws. The look and feel of the Site are copyright © Monica Vinader Inc. All rights are reserved. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of Our Content or copies of Our Content supplied to you or which appears on the Site nor may you use any such Content in connection with any business or commercial enterprise without the express written permission from Monica Vinader Inc.
Arbitration Agreement & Waiver of Certain Rights
You and Monica Vinader Inc agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Monica Vinader Inc hereby waive any right to a jury trial of any Claim (defined below). All controversies, claims, counterclaims, or other disputes arising between you and Monica Vinader Inc relating to these Terms of Sale or the offerings (each a “Claim”) shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Monica Vinader Inc will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Monica Vinader Inc from seeking action by federal, state, or local government agencies. You and Monica Vinader Inc also have the right to bring qualifying claims in small claims court. In addition, you and Monica Vinader Inc retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms of Sale, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms of Sale.
Neither you nor Monica Vinader Inc may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Monica Vinader Inc’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms of Sale will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms of Sale. This Section of the Terms of Sale will survive the termination of your relationship with Monica Vinader Inc.
This section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in AAA Rules, and the right to certain remedies and forms of relief. Other rights that you or Monica Vinader Inc would have in court also may not be available in arbitration.
Miscellaneous
No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.
These Terms of Sale will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any conflict of laws rules or provisions. You agree that any action of whatever nature arising from or relating to these Terms of Sale or the Site will be filed only in the state or federal courts located in New York, New York. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
We may assign our rights and obligations under these Terms of Sale, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
From time to time, we may change these Terms of Sale. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
Privacy Policy
Your information privacy is extremely important to us. We have prepared this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use monicavinader.com (“Site”) and any Monica Vinader Inc mobile application, application programming interfaces, and other services offered by Monica Vinader Inc (“Services”). This Privacy Policy also explains your choices for managing your information preferences, including opting out of certain uses of your Personal Information (defined below). This Privacy Policy applies to all users of the Site. The Site and Services are provided by Monica Vinader Inc (“Company” “we” “our” “us”).
TO THE EXTENT ALLOWED BY LAW, BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
1. Managing Your Information Preferences
You can review, correct, update, or change your Personal Information or opt out of receiving certain marketing communications by changing the relevant settings in your account or by e-mailing us at customercare@monicavinader.com. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account or order. If you have questions or concerns regarding this Privacy Policy, please e-mail us at the same address.
2. Personal Information
We collect information that personally identifies you, such as your name, date of birth, gender, address, phone number, mobile phone number, e-mail, postal address, your purchase history, payment information, and other personally identifiable information that you choose to provide us with or that you choose to include in your account (“Personal Information”). You may be asked to provide us with Personal Information when you register with the Site, and at other times.
3.Usage Data and Site Activity
We automatically collect information regarding the actions you take on the Site (“Usage Data”). For example, each time you use the Site we automatically collect the type of Web browser and device that you use, your operating system, your Internet Service Provider, your IP address, the pages you view or click on, the products that you add to your basket and purchase, and the time and duration of your visits to the Site. We use this information to help us understand how people use the Site and Services, and to enhance the services we offer.
4. Cookies and Anonymous Identifiers.
We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie). We use cookies and other anonymous identifiers to analyze use of and improve the Site and Services and as described in the Advertising and Online Tracking Section of this Privacy Policy. We do not use cookies to collect Personal Information. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.
We use Google Analytics on the Site and Services to collect Usage Data, to analyze how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
5. How We Use Information and When We May Share and Disclose Information Generally
We use Personal Information for different purposes, such as to provide you with the Site and Services, including to send you alerts about your account; to fulfill a contract or take steps linked to a contract (i.e. fulfilling any orders you place); to provide you with products and services that you have requested; to respond to comments or complaints that you may send us; to improve and protect our products, content, Services, and the Site, both offline and online; to personalize our products and services to you; to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law; to investigate any complaints received from you or from others about our Site, products or services; in connection with legal claims, compliance, regulatory and investigative purposes as necessary; and to otherwise communicate with you about our Company. We may also use your Personal Information to provide more relevant search results from the search functions of the Site and the Services. Except as explained in this Privacy Policy, we will not disclose Personal Information to third parties, including for their direct marketing purposes, without your consent. From time to time we may share, exchange and/or cross-reference our postal mailing list with select providers of goods and services that, in turn, may contact you regarding products and services that may be of interest to you. If you prefer not to receive mailings from these providers, you can notify us at any time by emailing us at customercare@monicavinader.com and clearly stating your request, including your name, mailing address, e-mail address and phone number. We also may disclose to third parties, certain Usage Data regarding the Site and Services. However, in such cases, your Usage Data is aggregated with the Usage Data of others and does not identify you individually.
6. Service Providers
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, order fulfillment, research and analytics, content creation, customer support services, data storage and management, verification of your contact information, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.
7. Advertising and Online Tracking
We may allow third-party companies to serve ads and collect certain anonymous information when you visit the Site and Services. These companies may use non-personally identifiable information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie to collect this information. Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our Site enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy.
8. Notice to California Residents/Your California Privacy Rights
To opt out of sharing your Personal Information with third parties for their direct marketing purposes, please e-mail us at customercare@monicavinader.com and clearly state your request, including your name, mailing address, e-mail address and phone number. Please see Section 1 (Managing Your Information Preferences) above for additional information.
9. Other Transfers
We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with our Company. If our Company is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our discretion, it will result in the handling of your Personal Information in a way that differs materially from this Privacy Policy.
10. Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
11. Security
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
12. Links
Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.
13. Children’s Privacy
The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records. California users under the age of 18 may request the removal of their content or information publicly posted on the Site or Services by e-mailing us at customercare@monicavinader.com. Please note that most of the user content that appears on our Site of Services is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
14. Processing of Personal Information
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. Please be advised that we may process and store information in the United Kingdom. By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information.
15. Privacy Policy Changes
We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.
Introduction
Monica Vinader maintains a longstanding commitment to responsible and sustainable business practices, including respect for human rights.
We welcome the transparency that the Modern Slavery Act requires, and we are committed to combating slavery, forced labour, human trafficking and other unlawful and/or unethical practices throughout our business and our supply chains.
Organization’s Structure and Business
Since its debut in 2008, Monica Vinader has developed an internationally-renowned luxury jewellery brand, operating from office space in Norfolk and London, and boutiques globally as well as on-line. The Company has since won a number of awards, including - Brand of the Year at the UK Jewellery Awards, Retail Jeweller Ethical Jeweller of the Year, The Queens Award for Enterprise Sustainable Development, Positive Luxury Responsible Luxury Business of the Year & Marie Claire Best Sustainable Luxury Jewellery Brand. Its products are now stocked by global luxury retailers including Selfridges, Liberty, Net-A-Porter and Nordstrom.
Our Supply Chain
One of our core values is respect for all those with whom we work. Our supply chain encompasses the provision of goods and services, both within and outside the U.K. We engage with approximately 7 suppliers of valuable metals, gemstones and diamonds used in the manufacture of our products (“Product Suppliers”). Such Product Suppliers currently operate factories operating in India, Thailand and Italy.
Our Commitment to Human Rights
Monica Vinader is committed to ensuring there is no slavery, forced labour or human trafficking occurring in our supply chains, or indeed any other part of our business.
We expect our employees to uphold the firm’s core values of excellence, integrity and social responsibility encompassed in our Responsible Business Policy. In addition, we actively encourage employees to raise any behaviors or activities they believe to be unlawful or unethical in any part of our business or operations.
We also expect all our suppliers to adhere to the highest legal and ethical standards, and to operate free from discrimination, slavery, forced labour and human trafficking.
We aim to ensure our Product Suppliers in particular meet these high standards by a combination of the following:
1. Supplier Social Compliance
All suppliers undergo an annual workplace conditions assessment (WCA) audit, conducted by Intertek. WCA is a social compliance audit which tracks and evaluates key areas such as labour, wages, health and safety, management systems and environment conditions (http://www.intertek.com/business-assurance/supplier-management/workplace-conditions/). Our suppliers are notified of any non-conformance concerns and performance is monitored appropriately including follow up audits, to ensure that standards are met. Audits are undertaken at least every 12 months.
2. Supplier Visibility
Consistent with standard anti-corruption/bribery practices, we believe firmly in the value of due diligence, and the importance of getting to know our suppliers well in order to build long-term relationships based on trust and integrity. To that end, we work collaboratively with our manufacturers in [India,Thailand and Italy], scheduling regular visits, at least quarterly, by our UK-based Supplier Management team.
3. Contractual Clauses
Our supplier agreement further requires our suppliers to confirm that they have not been investigated for, or convicted of, offences involving corruption of breach of human rights laws and standards. In addition, suppliers are required to implement their own transparent due diligence programmes in order to ensure that none of their sub-contractors or suppliers are engaged directly or indirectly in slavery or human trafficking.
Next Steps
We will continue periodically to assess the issues of slavery and human trafficking within our organization
The Monica Vinader Gift Voucher is available to purchase in british pounds, euros and dollars.
Gift Vouchers and e-vouchers purchased in british pounds can be redeemed at both our website and at our London boutiques in Mayfair, Canary Wharf, Chelsea, Covent Garden, Westfield White City and One New Change.
Gift Vouchers and e-vouchers purchased in euros or dollars can be redeemed at our website only - they cannot be redeemed at our London boutiques in Mayfair, Canary Wharf, Chelsea, Covent Garden, Westfield White City and One New Change, or at any of our international stockists.
Gift Vouchers and e-vouchers redeemed at our website must be redeemed in the currency of the voucher purchased.
Gift Vouchers expire one year from date of purchase.
The Monica Vinader Gift Voucher can be used as full or part payment for any purchase & does not have to be used in full at any one time.
Gift Vouchers cannot be returned or exchanged for cash.
If a product is returned to us that has been purchased using a Gift Voucher, the value will be refunded back onto that Gift Voucher, or a new Gift Voucher will be issued.
Offer codes cannot be used to purchase gift vouchers.
We reserve the right to amend or withdraw a promotion without notice.
For all enquiries, please contact our Customer Care team using the chat widget on the bottom right hand side of this page.
ENTRY
1. The ChicMi Postcard Sign up competition (“Prize Draw”) begins at 08:00:00 (GMT) on Thursday 31st March 2022 and ends at 07:59:59 (GMT) on Thursday 21st April 2022 (“Prize Draw Period”). After this date, no further entries will be permitted.
2. The five winners of the Prize Draw will be selected on Thursday 21st April 2022, the winners will be selected at random, each winning a £250 code.
3. During the Prize Draw Period, customers can enter into the Prize Draw when they complete the following:
o Subscribe to the Monica Vinader newsletter via this link: https://www.monicavinader.com/coming-soon/signup-chicmi-2022
4. Entries are only accepted via the process outlined in point 3 and the email address provided will be used to contact the winners selected. Entries will only be valid, if they remain subscribed to the database when the winners are drawn.
5. Only one entry per user.
PRIZES
1. The winner of each of the 5 Prize Draws will receive a Monica Vinader £250 offer code to spend at www.monicavinader.com or in Monica Vinader boutiques listed below.
UK: Broadgate, Covent Garden, Canary Wharf, Marylebone, Chelsea, Mayfair and Westfield
2. The £250 prize is in the form of an offer code, which cannot be exchanged for cash and is non transferable.
3. At the winner’s request, the £250 offer code can be converted into a local currency equivalent using the www.xe.com exchange rate at the time of the Prize Draw.
4. The offer code is valid until 21st October 2022 and can only be used on full price items. The offer code can not be used in conjunction with any other offer, promotion, or gift voucher.
5. The offer code must be redeemed in a single transaction and will not apply towards delivery charges (if applicable).
GENERAL
(1) This Prize Draw is open to anyone aged 18 years or over, except employees of Monica Vinader Ltd. (or Monica Vinader Inc.), their partners, families, agents or anyone else professionally associated with the draw.
(2) This Prize Draw is subject to availability. Users can complete only one entry during the Prize Draw Period. Entries on behalf of another person will not be accepted. Any incomplete, illegible or defaced entries will be deemed void.
(3) All entries received after the Prize Draw Period will not be entered into the Prize Draw.
(4) The winner will be chosen at random by Monica Vinader Ltd from all successful entries received and verified by Monica Vinader Ltd.
(5) The prize for each draw is 1 x offer code worth £250
(6) Prize Draw winners will be notified by email within 7 days of the closing date. If the winner cannot be contacted or does not claim their prize within 14 working days of notification, the Prize will be forfeited and a new winner drawn at random.
(7) The winners will be notified by Monica Vinader by email using the contact email given at the point of entry within 7 days of the Prize Draw date with instructions on how to redeem.
(8) All Prizes are non-transferable, non-refundable, cannot be exchanged and cannot be redeemed for a cash equivalent.
(9) In the event that a winner does not redeem their Prize in accordance with instructions from Monica Vinader Ltd and/or Monica Vinader Ltd are unable to contact the winner due, Monica Vinader Ltd reserves the right to select another winner to receive the Prize.
(10) Monica Vinader Ltd accepts no responsibility for entries not successfully completed due to a technical fault of any kind or if for any reason a technical interruption, fault or site failure occurs when completing an entry online, Monica Vinader Ltd does not take any responsibility for incomplete entries. Incomplete entries will not be considered valid for entry into the Prize Draw.
(11) Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. Monica Vinader Ltd reserves the right to refuse entry, or refuse to award the Prize to anyone in breach of these terms and conditions. The decision of Monica Vinader Ltd regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
(12) Events may occur that render the Prize Draw itself or the awarding of the Prize impossible due to reasons beyond the control of Monica Vinader Ltd and accordingly they may at their absolute discretion vary, amend or cancel the promotion and the entrant agrees that no liability shall attach to Monica Vinader Ltd as a result thereof. Monica Vinader Ltd reserves the right to substitute the Prize for another Prize of equal value in the event that circumstances beyond its control make this unavoidable.
(13) As a condition of accepting the Prize Draw, winners may be required to participate in publicity related to the Prize Draw which may include the publication of their name and photograph in any media.
(14) Insofar as is permitted by law, Monica Vinader Ltd, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Monica Vinader Ltd, its agents or distributors or that of their employees.
(15) The information entrants provide will be used by Monica Vinader Ltd. for the purpose of conducting this Prize Draw. Full details of the Monica Vinader Ltd. privacy policy can be found at
https://help.monicavinader.com/en/support/solutions/articles/27000051066-privacy-notice
(16) Any dispute arising from, or related to, these Terms and Conditions shall be subject to the laws of England and Wales, and the exclusive jurisdiction of the courts of England.
(17) The competition owner is Monica Vinader Ltd, Holkham Studios, Longlands, Wells-Next-The-Sea, Norfolk, NR23 1RU. For any questions or queries regarding this competition please contact us customercare@monicavinader.com
ENTRY
1. The Social Media competition ("Prize Draw") begins at the time of posting and ends at the specified date on the competition post ("Prize Draw Period"). After this date, no further entries will be permitted.
PRIZES
1. During the Prize Draw Period, users are automatically entered into the Prize Draw when they complete the required steps as outlined on the competition post.
2. One (1) winner will be selected from entries at random by Monica Vinader Ltd to win the stated prize on the competition post.
3. Entries are only accepted via completing the process outlined within the post copy on the competition post.
4. One (1) winner will be selected each month from entries at random by Monica Vinader Ltd.
GENERAL
(1) This Prize Draw is open to anyone aged 18 years or over with a postal address within a region Monica Vinader currently ships to. It exclude employees of Monica Vinader Ltd., their partners, families, agents or anyone else professionally associated with the draw.
(2) This Prize Draw is subject to availability. Entries on behalf of another person will not be accepted. Any incomplete, illegible or defaced entries will be deemed void.
(3) All entries received after the Prize Draw Period will not be entered into the Prize Draw.
(4) The winner will be chosen by Monica Vinader Ltd from all successful entries received and verified by Monica Vinader Ltd and/or its agents.
(5) Unless otherwise stated, one (1) winner will be selected from each competition post, from entries at random by the end of the competition period. If unclaimed within 5 working days, the Prize will be forfeited.
(7) The winner will be notified by Monica Vinader by Instagram direct message within one (1) week of the Prize Draw date with instructions on how to redeem.
(8) All Prizes are non-transferable, non-refundable, cannot be exchanged and cannot be redeemed for a cash equivalent.
(9) In the event that the winner does not redeem their Prize in accordance with instructions from Monica Vinader Ltd and/or Monica Vinader Ltd are unable to contact the winner due, Monica Vinader Ltd reserves the right to select another winner to receive the Prize.
(10) Monica Vinader Ltd accepts no responsibility for entries not successfully completed due to a technical fault of any kind or if for any reason a technical interruption, fault or site failure occurs when completing entry online, Monica Vinader Ltd does not take any responsibility for incomplete entries. Incomplete entries will not be considered valid for entry into the Prize Draw.
(11) Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. Monica Vinader Ltd reserve the right to refuse entry, or refuse to award the Prize to anyone in breach of these terms and conditions. The decision of Monica Vinader Ltd regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
(12) Events may occur that render the Prize Draw itself or the awarding of the Prize impossible due to reasons beyond the control of Monica Vinader Ltd and accordingly they may at their absolute discretion vary, amend or cancel the promotion and the entrant agrees that no liability shall attach to Monica Vinader Ltd as a result thereof. Monica Vinader Ltd reserves the right to substitute the Prize for another Prize of equal value in the event that circumstances beyond its control make this unavoidable.
(13) As a condition of accepting the Prize Draw, winners may be required to participate in publicity related to the Prize Draw which may include the publication of their name and photograph in any media
(14) Insofar as is permitted by law, Monica Vinader Ltd, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Monica Vinader Ltd, its agents or distributors or that of their employees.
(15) Any information entrants provide will be used by Monica Vinader Ltd. for the purpose of conducting this Prize Draw. Full details of the Monica Vinader Ltd. privacy policy can be found at
http://www.monicavinader.com/customer-care/privacy-and-security/privacy-promise.
(16) Any dispute arising from, or related to, these Terms and Conditions shall be subject to the laws of England and Wales, and the exclusive jurisdiction of the courts of England.
(17) The competition owner is Monica Vinader Ltd, Holkham Studios, Longlands, Wells-Next-The-Sea, Norfolk, NR23 1RU. For any questions or queries regarding this competition please contact us customercare@monicavinader.com
Women for Women International
UK Charity Registration Number: 1115109
To celebrate International Women's Day, from 6 March - 5 April 2023, 25% of proceeds of the Mother of Pearl x Monica Vinader Keshi Pearl Cocktail Earrings will be donated to Women for Women International. Since 1993, the charity has reached 530,000 marginalised women in 14 conflict-affected countries.
Our Dementia Choir
UK Charity Registration Number: 1187483
To celebrate Mother’s Day, from 22 March - 21 April 2023, 25% of proceeds of the Mother of Pearl x Monica Vinader Root Hoops will support Our Dementia Choir, a charity that combines groundbreaking research with music.
Blue Marine Foundation
UK Charity Registration Number: 1137209
In honour of Earth Month, from 17 April - 16 May 2023, 25% of proceeds of the Mother of Pearl x Monica Vinader Lagoon Open Ring and Wishbone Bangle will go to Blue Marine Foundation, a charity dedicated to restoring the ocean to health and stabilising our climate.
